Senior Data Analyst & Survey Researcher

Capillary Technologies is the global leader in loyalty and customer relationship management solutions, and we are growing! Our exciting, culture-focused company is looking to add a Senior Strategy Consultant who embraces challenges, is eager to work with exciting clients, and enjoys being rewarded & recognized for their hard work. Working at Capillary means working with globally recognized companies to create cutting-edge solutions, all while enjoying industry-best benefits and perks.

SUMMARY:

A Senior Data Analyst & Survey Researcher is expected to be comfortable working with relational databases to provide actionable business insights.  This may require manipulating and analyzing complex, high-volume, high-dimensionality data from varying sources. You will quickly be empowered to own projects as you work alongside colleagues in an interdisciplinary setting. You will also be empowered to take ownership of our quantitative research practice, with particular emphasis on developing questionnaires and deploying them via a survey platform.

The ideal candidate will demonstrate:

a) passion for solving difficult business problems using quantitative data-driven methods;

b) ability to communicate complex quantitative analysis in a clear, precise, and actionable manner;

c) acumen for creating dashboards and reports that tell a story to our clients, delivering business intelligence designs that allow end users maximum flexibility in specifying their own parameters and requirements;

d) strong understanding of the ‘scientific method’ and its role in gathering business insights and supporting decision making;

e) experience with voice of customer research: research design, survey construction and execution and backend analysis;

f) willingness to be client-facing and present work in business settings;

g) interest in video games – as a player or as a marketer.

Prior experience with database marketing, data mining, reporting and data visualization is essential.  Experience with survey research platforms and tools is also important.

Internal Skills And Expertise

REQUIREMENTS:

 3 years of analytics work experience and/or survey research experience;

· 2 years of work experience with creating deliverables to provide answers to business questions (e.g., Tableau, PowerPoint, Power BI, R, Python, SPSS, Alteryx);

· Experience designing and analyzing consumer surveys;

· Keen sense for striking the right balance between quantitative methodological precision and providing a timely answer to the business questions at hand;

· Competency manipulating and analyzing complex, high-volume, high-dimensionality data from varying data sources;

· Attention to detail, including QA of own work and managing to deadlines;

· Undergraduate Degree.

PREFERRED:

• MBA or advanced degree in relevant fields;
• 5 years’ experience in a research or analytics role;
• Knowledge of loyalty and/or customer experience strategy;
• Ability to contribute to both data analysis and voice of customer research – but candidates with exceptionally strong skills in one of these  areas will certainly be considered, provided they demonstrate willingness to augment their skill set in the other area as part of this great job opportunity.