What are the responsibilities and job description for the Dental Front Desk Representative position at Capital Area Health Network (CAHN)?
The position is responsible for answering phone calls for Capital Area Health Network, especially the Dental Department, scheduling appointments, leaving messages for providers and other staff members, responding to general inquiries, and providing solutions to callers’ questions and concerns.
This position is for extended hours that will be subject to the schedule below.
Responsibilities:
- Answer phones and respond to inquiries regarding appointment scheduling and general questions while providing satisfactory customer service.
- Provide effective and courteous communication with patients to understand their needs and purpose of visit with a high level of professionalism and human relations skills.
- Educate patients on the importance of follow up appointments and schedule appointments that support office flow and function.
- Collect information from patients and enter data into their electronic health record, constantly updating changes that may occur over time.
- Always maintain HIPAA and client confidentiality.
- Facilitate effective communication between patients, providers, and staff.
- Interact positively with a diverse patient population.
- Demonstrate knowledge of skills necessary to meet the patient’s physical, educational, and safety needs. Perform other administrative duties and related tasks as assigned by the management team and staff.
- Develop, implement, project, and maintain a professional company image through phone interaction.
- Records Up- Keep which includes, but is not limited to; developing, organizing, filing, and general maintenance of records. Complete call notes and document all communications with patients promptly. Alert supervisor of any trends in patient calls.
- Identify, research, and resolve patient issues using the necessary computer system and escalate as needed per chain of command.
- Develop, organize, maintain, complete all call logs and reports.
- Accurately obtain identification data, insurance, and income information, etc., and maintain current records in the EHR (Dentrix Enterprise)
- Confirm appointments 1 week and 1 day from office visit.
- Coordinate transportation for respective patients
- Monitor assigned voicemails and messages to the appropriate party.
- Perform other duties as assigned.
Experience:
- Basic office skills: typing, faxing, scanning, and telephone etiquette
- Preferred experience and proficiency in Dentrix
Schedule:
Monday – Friday, the hours of operations, 8:00 am- 5:00 pm, potential extended hours may include up to 8:00 pm on weekdays and 9:00 am- 1:00 pm on select Saturdays.
Education:
High School diploma and/or GED required; minimum of two years' experience required in medical office environment as a dental assistant or front desk representative, or any equivalent combination of education, training, and experience which provides the required knowledge and abilities.
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Paid Time Off accrual
401k with company match (up to 3%)
Employee Assistance Program
