What are the responsibilities and job description for the Intern - Tech position at Capital Area Intermediate Unit?
Salary: $15.00 per hour
Schedule: Part-Time, hourly position
Job Goal: To provide superior customer support to CAIU employees for the services and hardware provided by Technology Services, including desktop computers, laptops, and other devices located at the CAIU Main Office in Enola and potentially at remote locations
Performance Responsibilities
Schedule: Part-Time, hourly position
Job Goal: To provide superior customer support to CAIU employees for the services and hardware provided by Technology Services, including desktop computers, laptops, and other devices located at the CAIU Main Office in Enola and potentially at remote locations
Performance Responsibilities
- Resolve helpdesk tickets and log all support issues in helpdesk software.
- Provide initial troubleshooting and issue resolution for computer software and hardware utilized by CAIU employees or partners.
- Perform desktop computer, mobile device, printer, and peripheral setup and maintenance.
- Deploy images on workstations.
- Provides support for internal helpdesk calls, walk-ups, and emails.
- Troubleshoot mobile devices.
- Enter data for technology equipment in inventory database.
- Create and update end user technology documentation.
- Set up technology for organizational meetings including audio and visual requirements.
- Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.
- Assume any other responsibilities as assigned by the Director of Technology Services or his/ her designee.
Salary : $15
