What are the responsibilities and job description for the Medical Office Front Desk position at Capital Area Pediatrics?
Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a Patient Services Representative to provide administrative support at our Sleepy Hollow location.
Schedule
Monday-Friday 8 : 15AM-5 : 30PM
In this role you will :
- Serve as the first point of contact for patients and visitors.
- Perform administrative duties in support of the patient experience.
- Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service
- Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
- Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
- Make outbound outreach calls to our patients / families to improve the population health of community, that patients are on schedule with their vaccinations, well-check / milestone appointments, and chronic condition care management.
- Receives inbound calls, emails and text communications to schedule appointments (for patients checking in / out) using our electronic medical record (Athena).
- General administrative and other duties, as assigned.
Knowledge, Skills, Abilities
Experience Requirements
New Hire Orientation : Please note that all new hires are required to attend New Hire Orientation. New Hire Orientation mandatory, and is two days (Monday & Tuesday) from 9 : 30AM-4 : 30PM the first week of employment.
Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.
