What are the responsibilities and job description for the IT Operations Support Engineer II position at Capital Bank MD?
Description
Position Purpose
We are seeking a motivated IT Operations Support Engineer II to join our Capital Bank Technology team. The ideal candidate will be responsible for providing technical support, monitoring IT systems, and assisting with the stability, security, and efficiency of our Bank Systems. This role involves troubleshooting complex technical issues, collaborating with cross-functional teams, and looking for process improvements.
Position Responsibilities
- Provide second-level operations support for the Technology Service Desk, including hardware, software, and system-related issues.
- Diagnose and resolve complex technical issues, escalating as necessary.
- Collaborate with IT teams to implement and optimize system configurations.
- Maintain and support enterprise applications, cloud services, and virtualization technologies.
- Develop and maintain technical documentation, standard operating procedures, and troubleshooting guides.
- Perform routine system maintenance, patch management, and upgrades.
- Identify opportunities for automation and process improvements.
Minimum Education and Experience
Technical Knowledge and Skills
Work Environment
Compensation :
Why Join Us?
Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $60,000 - $70,000
