Branch Manager

About Us
Capital Bank N.A. is headquartered in Maryland, and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $2 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 4 out of 5 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose
This role holds leadership responsibility for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. This role ensures a high level of customer satisfaction through the delivery of superior service, and conducts all tasks following established bank policies and procedures.

This role will identify opportunities to cross-sell additional products and services to existing customers. In this role you will work in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, to assist customers with the establishment of new deposit accounts and ancillary deposit services.  

Position Responsibilities

• Direct and coordinate activities to achieve operational goals and objectives within the branch.
• Lead and inspire a vision to align the branch team to the organization’s goals and objectives.
• Oversee the overall operations including resolving problems, approving transactions, and authorizing exceptions and/or adjustments. 
• Ensure all transactions, account opening and branch operations function in alignment with Bank policies and procedures.
• Conduct required audits and reviews within the branch and ensure that these are performed in compliance with Bank policies and procedures.
• Perform teller functions as required to assure quality customer service.
• Ensure Branch staff comply with all aspects of the Bank Secrecy Act and related regulations by completing required reports, reporting suspicious activity to the BSA Officer, and properly performing daily tasks designed to support the Bank’s compliance with these rules.
• Maintain current knowledge of Bank’s products and services and assure branch staff is proficient in this area.
• Direct and coordinate sales and outreach activities of self and staff to expand existing customer relationships with the Bank. 
• Develop and maintain internal and external referral sources to help in the acquisition of new business.  
• Provide Relationship Managers and Commercial Lenders with sales and service support.
• Develop and maintain positive working relationships with other teams within Capital Bank. 
• Promote and sustain an atmosphere of quality customer service behaviors by all staff members in all areas of service delivery. 
• Ensure staff members work production meets both internal and external customer’s expected deadlines and standards. The level of quality should be consistent with the Bank's culture and measured by customer compliments/complaints.
• Provide consistent and on-going coaching of staff to achieve performance results.
• Supervise, train, and develop staff to meet the strategic objectives of the Bank in customer service, operational and compliance soundness. 
• Write and deliver performance evaluations and address and manage staff performance issues.
• Ensure staff completes assigned compliance training courses within set timeframes as provided by the Bank’s Learning and Development officer.

Minimum Education and Experience

• Bachelor's degree in relevant field preferred; or 2 years college and equivalent work experience.
• 2-3 years of Branch management experience in a bank or credit union.
• 5 years of experience working in the financial services industry.

Technical Knowledge and Skills 

• Microsoft office software suite (Word and Excel)
• Excellent verbal and written communication skills.
• Stron attention to detail 
• Commitment to the delivery of superior customer service
• Ability to work successfully with a wide variety of people in a team environment
• Ability to solve problems and use sound judgement
• Strong interest in building a career in the Financial Services Industry
• Willingness to work at other locations when necessary

Working Arrangements 

• This is an onsite role expected to work in office Monday to Friday.

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays – Including Paid Charity Hours to support volunteer opportunities

 Supporting Businesses. Helping People. Strengthening Communities.
 Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.