What are the responsibilities and job description for the Mortgage Branch Manager position at Capital Bank?
About Us
Capital Bank N.A. is headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states.
Capital Bank Home Loans, a division of Capital Bank N.A., is a premier nationwide mortgage lender. We deliver over $1BLN in new mortgage originations annually with a 50 state platform, in house underwriting and closing, and excellent pricing and products. We invested in digitizing our online mortgage application process to help expedite home buying or refinancing for our customers.
Come join a bank where our employees thrive and are engaged in meaningful work. For the last 4 out of 5 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Many top ranked mortgage lenders have joined Capital Bank Home Loans and we are looking to grow the business further by bringing in branches or independent originators.
Position Purpose
The Branch Manager performs a wide range of duties relating to the origination of residential mortgage loans and management of sales team. The Branch Manager is expected to meet or exceed the standards and objectives defined by the management for mortgage loan sales and cross-selling. The Branch Manager is expected to provide excellent customer service and leadership as well as manage his/her pipeline accordingly.
Position Responsibilities
- Markets residential mortgage loan products to real estate agents, prospective homebuyers and/or builder sales representative. Spends 25% or more of the workday conducting marketing activities and closing business outside of the work-site (including home office).
- Originates loan applications ensuring correct pricing, fulfillment of investor guidelines, compliance with federal and state banking credit, and non discrimination regulations.
- Completes all applications, including: Good Faith, Details of transaction and all information required on a 1003.
- Assists the processor in securing needed documentation as required for loan approval.
- Constantly reviews investor guidelines, in order to remain current with agency (FNMA, FHLMC, GNMA, MHF) and individual investor guidelines.
- Performs all other duties as assigned (job duties may be added from time to time by the employer in its sole and absolute discretion).
- Maintains high levels of customer service while managing each applicant's and support staffs expectations.
- Leads, manages and coaches a staff of MLO’s or Operational team members including assigning of work, time management and conducting Performance Management Review (PMR) related activities.
Minimum Education & Experience
- 3 years’ work experience as a Mortgage Loan Officer/Originator
- 2 years’ experience acting in a Branch Manager capacity
- Prior experience in a leadership role preferred.
- Experience in originating loans for sale to FNMA, FHLMC, GNMA and/or CDA preferred.
- Experience using a mortgage loan management system is required; Encompass experience highly preferred.
Technical Knowledge and Skills
- Strong leadership, interpersonal, communication and customer service skills
- Strong interpersonal, communication and customer service skills.
- Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
Working Arrangements
- This is a role is 100% remote.
Compensation
- This is a 100% commission-based role.
Why Join Us?
- Join a growing company with a culture that fosters an entrepreneurial spirit
- Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
- Company Contributions to your 401k - Regardless of your contribution
- Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
- Generous Paid Time Off and Paid Holidays – Including Paid Charity Hours to support volunteer opportunities
Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.
