Quality Control Specialist

About Us

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. 

Position Responsibilities 

• Conduct reviews of various processes performed by internal staff and 3rd party resources to ensure adherence to policy, procedures and regulation

• Monitor phone calls made by vendors for compliance

• Prepare and present reports related to findings

• Collaborate with manager or vendor on any process enhancements needed as a result of quality control results

• Provides feedback using qualitative and quantitative measures

• Maintain and ensure accuracy of policies and procedures for the department

• Other duties as assigned

Minimum Education & Experience

• College degree in business administration or related field

• 1-3 years of experience in customer service

Technical Knowledge and Skills

• Ability to work both independently and as a member of a team under deadlines

• Exceptional attention to detail and strong organization skills

• Excellent written and verbal communication

• Excellent communication and interpersonal skills

• Self-starter, takes direction well

• Adept at multi-tasking and work prioritization; thrives in an environment of rapid change

• Proficient with the Microsoft Office suite of products (Excel, Word, PowerPoint, etc.)

Working Arrangements

• This is a hybrid role expected to work in office Monday, Tuesday, Thursday, and Friday. You will be able to work remotely on Wednesday.

Compensation:

• Base Salary Range: $42,819 - $57,804 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, and ability to meet qualifications within the job description.

• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit

• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!

• Company Contributions to your 401k - Regardless of your contribution

• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!

• Generous Paid Time Off and Paid Holidays – Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.

Salary : $42,819 - $57,804