Account Support Executive

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.  

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”    

The Account Support Executive position has responsibility for supporting sales teams toward the sale of new business, retention, and management of accounts within Capital’s twenty-one county area.

This position requires a basic knowledge of all Capital financial arrangements, products, and services. The Account Support Executive must have the ability to analyze, interpret, and present information to members of the sales teams in an effective manner. Effectively planning and performing all administrative duties is also required of the position while working to meet and exceed sales and unit goals.

Responsibilities and Qualifications

• Achieves annual sales and retention goals across assigned products and accounts.
• Assists in working with brokers/consultants to successfully execute strategies for mutual customers.
• Collaborates with appropriate support within Capital to achieve retention and profit objectives.
• Assists in partnering with internal and external product, service and sales support areas (e.g. product specialists for vision, dental, pharmacy, clinical management, wellness; sales operations; marketing and labor) to implement and monitor the most appropriate solutions for group customers.
• Assists in preparing proposals, RFP responses, and client, broker, and consultant presentations.
• Assists in the completion of renewal paperwork and other reports as required by management timely and accurately.
• Assists with identification of tactical issues related to assigned accounts and hands off issues to support functions (e.g. Group Services) when appropriate.
• Provides standard and ad hoc reporting to assigned accounts and brokers/consultants.
• Assists in conducting formal, customized employee group and open enrollment meetings as needed.
• Develops strong relationships with internal business partners leading to the maximization of customer satisfaction, profitable growth and earnings targets within assigned accounts.
• Actively participates in community activities, business coalitions, and industry
• gatherings to assure customer retention.
• Participates in and successfully completes training requirements.
• Maintains current licensure and certifications that are required by the State and Capital BlueCross to sell Capital products and services.

Skills:

• Demonstrated strong oral, written, and presentation skills to effectively present information and respond to questions from peers and customers
• Must possess good interpersonal skills
• Strong detail orientation and analytical skills
• Proven ability to build business relationships at all levels throughout the organization
• Ability to multi-task and prioritize responsibilities based on client needs and objectives
• Demonstrated organizational and time management skills
• Ability to work in a team environment
• Comprehensive knowledge of all products and services offered by Capital BlueCross and its subsidiaries

Knowledge:

• Comprehensive knowledge of company policies and procedures
• Comprehensive knowledge of all products and services offered by Capital BlueCross and its subsidiaries
• Working knowledge of provider reimbursement and network strategies across the industry and at Capital BlueCross
• Comprehensive knowledge of multiple funding arrangements and reinsurance products
• Participates in and successfully completes all training requirements
• Working knowledge of the healthcare industry, local and national market, the competition, their products as well as key differentiators
• Demonstrates and understanding of our customers’ overall business and how the changing market may impact their business

Experience:

• 2 years of health care industry experience, project management or sales experience

Education and Certifications:

• Bachelor’s degree in marketing, Business Administration or related field
• Pennsylvania Life, Accident and Health license required within 90 days of hire. Continued education is required to maintain license
• Industry related professional designation or certification a plus

Location: 

• This position is classified hybrid, which requires onsite work on Tuesdays and Wednesdays. 

Work Environment:

• Includes typical office conditions.

Physical Demands:

• While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
• The employee must occasionally lift and/or move up to 5 pounds.

Other:

• Travel - approximately 15% of time
• Must have a reliable source of transportation

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.      And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.