What are the responsibilities and job description for the Automotive Service Advisor position at Capital Chevrolet GMC of Lexington?
Join the CAPITAL Team as an Automotive Service Advisor – Where Innovation Meets Tradition!
At CAPITAL, we don’t just offer a job – we offer a career built on a foundation of community, innovation, and excellent customer care. As an Automotive Service Advisor, you’ll be the trusted expert at the heart of our customer experience, guiding them through every step of their automotive service journey. We’re looking for someone with passion, expertise, and a drive for delivering exceptional service to join our dynamic team.
Why CAPITAL? Because It’s More Than Just a Job – It’s a Culture!
With 20 automotive and powersports franchises and over 1,500 dedicated team members, CAPITAL is more than a company – it’s a thriving community united by respect, collaboration, and a shared commitment to success. As a family-owned business, we take pride in our long-term relationships with both customers and employees, creating a work environment where everyone’s contributions are valued, and their potential is recognized.
At CAPITAL, we’re not just focused on today – we’re shaping the future. We invest in your growth, your aspirations, and your career advancement. You’ll be part of an organization that is driving innovation and setting new standards in the automotive industry.
Why You’ll Love Working at CAPITAL:
- Competitive Pay – We recognize and reward your expertise and hard work.
- Health Insurance – Your well-being is a top priority, with comprehensive health benefits for you and your loved ones.
- Paid Time Off (PTO) and a Great Schedule – Achieve the perfect balance between work and personal life.
- 401(K) – Secure your future with a solid retirement plan.
What You'll Do with Us:
- Customer Advocate: Perform detailed vehicle inspections, diagnose issues, and provide clear, honest recommendations for necessary repairs and maintenance.
- Trusted Guide: Communicate service options, timelines, and costs with transparency, ensuring each customer feels confident in the decisions they make.
- Efficiency Expert: Schedule appointments and coordinate the service department’s workload to ensure timely, high-quality repairs.
- Team Collaborator: Work alongside technicians and your colleagues to create a seamless service experience from start to finish.
- Problem Solver: Address customer inquiries and resolve concerns promptly and professionally, turning every interaction into an opportunity for enhanced satisfaction.
What We Need from You:
- Experience: Previous experience in automotive service advising or customer service is highly preferred.
- Knowledge: A solid understanding of automotive systems, diagnostics, and repair procedures, with a passion for continuous learning.
- People Skills: Exceptional communication and interpersonal abilities, with a knack for building strong relationships with customers.
- Tech-Savvy: Proficient in using technology for estimating, scheduling, and managing customer communications.
- Background Screening: Must be able to pass a pre-employment background and drug screening.
WE ARE CAPITAL
At CAPITAL, we pride ourselves on a culture of respect and collaboration. We are dedicated to fostering an inclusive environment where every team member’s unique perspective is valued. By embracing diversity, we continue to drive innovation and excellence. We also proudly support military personnel and veterans and are committed to providing a workplace where all employees can thrive.
Here at CAPITAL, you’ll find a dynamic, forward-thinking environment where your contributions directly impact both your career and the company’s success. Join us, and you’ll be part of a team that celebrates both personal and professional growth, values integrity, and drives excellence every day.
Ready to take the next step in your career and be part of a team that is shaping the future? Apply today and accelerate your journey with CAPITAL!
CAPITAL is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace, where everyone has an opportunity to succeed, regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.
