What are the responsibilities and job description for the Knowledge Coordinator - Southwood position at Capital City Bank?
Knowledge Coordinator - Capital City Bank - More than your bank, your banker.
Hours: Mon - Fri 8 a.m. - 5 p.m. (Some Flexibility)
General Summary
The Knowledge Coordinator supports the knowledge management (KM) effort at Capital City Bank (CCB). In this role you will work in a growing team and provide daily ongoing high-level administrative support to the HelpU team. You will perform essential functions in the KM system to assist the development process including research, importing, and proofreading content. You will work closely with the HelpU Team and will serve as a communication liaison for the team.
This role requires the ability to work independently, strong writing and organizational skills, and an ability to communicate effectively. The ideal candidate will demonstrate initiative, have the ability to plan and prioritize tasks, and be a role model for exceptional client service. All associates at Capital City Bank have access to confidential client information and must always practice discretion.
All associates at Capital City Bank, Capital City Investments, Capital City Trust Company, Capital City Strategic Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.
Functions and Role Responsibilities
- Collaborate with the Knowledge Manager to manage the department calendar, collaboration meetings, and agendas.
- Serve as a point of contact for KM system questions and technical issues, including monitoring and recording e-mails to the department inbox.
- Create new tickets in the project management tracking tool.
- Research existing knowledge resources pertaining to development topics.
- Import knowledge into the knowledge management system.
- Proofread, review, and edit content per standardized formatting and guidelines.
- Contribute to the process of content creation, review, workflow, archiving and distribution.
- Educate front-end users on the use of the Knowledge Management System and market the tool to associates across the footprint.
- Assist with training projects and/or delivery, as needed.
Employer determines the essential functions of the job.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Investments, Capital City Trust Company, Capital City Strategic Wealth, and Capital City Home Loans, with department managers setting the standard.
Associated Duties
- Provides additional support to manager and department colleagues.
- May perform additional duties upon request.
- Completes all assigned/required Bank training within established timelines.
Knowledge, Skills and Abilities (KSA) Required
The following KSAs are usually acquired through post-high school education and one to three years’ experience in an office environment:
1. Superior client service skills
2. Strong verbal skills and knowledge of typical professional business communication, including a proficient use of proper grammar, structure, spelling, and editing practice.
3. Strong Research Skills
4. Strong organizational skills and attention to detail
5. Ability to work independently and to effectively prioritize multiple tasks and deadlines, with flexibility and capacity to shift focus when needed
6. Capable problem solving and troubleshooting skills
7. Strong computer (windows) literacy, with an emphasis on Microsoft 365 (Office) programs.
8. Confident in asking for help
9. Teamwork approach to work
10. Ability to work well with all levels of associates
11. Technology savvy, able to easily learn new technologies
12. Project a positive professional image at all times
Education
Four-year degree preferred. Degree or certificate in Knowledge Management and/or Instructional Design a plus. Relevant experience may substitute for the education requirement.
Working Conditions
1. Office environments.
2. Fast-paced environment.
3. Occasional travel required.
4. In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or
other disruption within our footprint, it may be necessary for associates to relocate or telecommute
before, during or after, to ensure business continuity.
Capital City Bank associates are our greatest asset. We offer the following benefits
- Medical, Dental and Vision
- Life Insurance
- 401(k) with Matching
- Flexible Spending Accounts
- Tuition Assistance
- Stock Purchase
- Discounts on Products and Services
EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, Capital City Strategic Wealth, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.
Experience
Preferred- Please indicate work experience when applying
Education
Required- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
