What are the responsibilities and job description for the Capital City Sweets Sales Associate position at Capital City Sweets?
Job Title: Capital City Sweets Sales Associate
Overview:
Join our team as a Sales Associate where you'll deliver exceptional customer service in a dynamic, fast-paced dessert environment. You'll be responsible for greeting and assisting guests, handling food preparation tasks, and ensuring our shop remains welcoming and well-stocked. This role involves rotating between front-of-house duties—like scooping ice cream, preparing orders, and operating the register—and back-of-house tasks, such as restocking supplies and maintaining cleanliness.
Key Responsibilities:
- Customer Engagement:
- Learn the menu thoroughly to confidently answer guest questions.
- Cultivate meaningful connections with guests, addressing their needs and ensuring a friendly, upbeat environment.
- Assist guests at the register and manage cash handling accurately.
- Food Preparation & Service:
- Rotate between tasks including scooping ice cream, preparing cones, and fulfilling guests' orders.
- Operate equipment such as the waffle cone maker, following all safety guidelines.
- Prepare and restock food and paper products to maintain optimal service levels.
- Maintenance & Cleanliness:
- Keep the ice cream shop and lobby clean and organized.
- Perform cleaning tasks including dishwashing and taking out trash to support a hygienic work environment.
- Team Collaboration:
- Work closely with coworkers to ensure smooth daily operations and provide outstanding service.
- Adapt quickly to changes and help out in different areas as needed.
Qualifications:
- Must be at least 18 years old.
- Willingness to work closing shifts (typically 10:00 pm, potential for later shifts on special promotion nights or Lansing Lugnuts nights).
- Reliable transportation and consistent punctuality.
- A genuine passion for hospitality and delivering great customer experiences.
- Ability to thrive in a fast-paced environment with a strong work ethic.
- Comfortable with physical tasks: walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing, and pulling objects weighing up to 50 pounds.
- Excellent communication skills for effective interaction with both guests and team members.
Benefits:
- Flexible Scheduling:
- Enjoy a schedule that works for you, with expected hours ranging from 10 to 20 per week.
- Competitive Pay:
- Earn $13.00 per hour.
- Employee Discounts:
- Receive a 50% discount for employees and family, plus free ice cream each shift.
If you’re ready to contribute to a vibrant dessert shop environment and deliver an exceptional guest experience, we invite you to apply for the Sales Associate position. Join us in creating sweet moments every day!
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 10 – 25 per week
Benefits:
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Choose your own hours
- Day shift
- Evening shift
- Weekends as needed
Supplemental Pay:
- Tips
Ability to Commute:
- Lansing, MI 48912 (Required)
Ability to Relocate:
- Lansing, MI 48912: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13