What are the responsibilities and job description for the Customer Service Representative position at Capital City Trucking?
Capital City Trucking is seeking an experienced Customer Service Representative.
Taking care of our customers is the priority. Great communication, the ability to source quality freight, ensure on time pickup & delivery, attention to the bottom line and a desire for excellence is the expectation.
We need self-motivated, high-energy candidates with a positive outlook that care greatly for our customers. If you fit this profile, please apply.
Requirements:
· The work schedule for this position is Monday-Friday, 07:00am and ending at 4:00pm.
· Prior experience in Trucking/Logistics is preferred. A minimum of 2 years of experience as a Customer Service Rep or Account Manager is required.
· Strong written and verbal communication skills are required.
· Must be able to utilize multiple technology systems and platforms.
· Degree preferred but experience is certainly considered instead of a degree
Essential Duties:
· Aggressively pursue freight from our customer
· Track and Trace freight/drivers to ensure on-time service.
· Ensure loads are accepted, built, scheduled, and dispatched.
· Monitor and manage customer’s freight and complete required communications via systems, portals or verbally.
· Maintain fleet activity in the Transportation Management System
· Communicate effectively with the planning department to assess freight needs and available capacity.
· Support the sales team with customer set-up and on-boarding.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $45,000 - $55,000
