What are the responsibilities and job description for the Branch Operations Supervisor position at Capital Community Bank?
The Branch Operations Supervisor (BOS) is responsible for assisting the Branch Manager with supervising operational functions within the branch including; assisting in overseeing of branch personnel, supervising branch operations in specific situations, fostering a positive work environment, ensuring customer satisfaction and efficient operations on a day-to-day basis.
Duties and Responsibilities
- Issue and receive cash to/from the vault, resolve tellers outages, audit cash drawers, review transactions and complete operational reports.
- Balance and maintain branch cash.
- Use leadership, management, and technical skills related to the operational functions of the branch.
- Support the Banks overall goals.
- Actively participate/conduct branch staff meetings and provide supervision, guidance, interpretation, coaching, and mentoring on matters of Bank policies, procedures, products, and services.
- Minimize risk to the Bank while ensuring quality customer service and problem resolution consistent with client needs.
- Ensure staff adheres to policies and procedures.
- Address client needs and resolve customer issues in an efficient and timely manner, promoting products and services as applicable.
- Assist in new accounts and teller capacities when necessary.
Other necessary duties include:
- Inactive/Dormant account monitoring
- Branch Security monitoring
- Notary Public Services
- Assist in creation of employee and branch incentive goals
- Provide training, coaching, development and motivation for bank personnel
- Attend training and seminars
Requirements and Qualifications:
- Strong math and communication skills
- Cash handling experience
- Excellent customer service skills
- Computer and 10 key skills
- Provide a high-level of accuracy with excellent attention to detail
- Previous management experience
- Previous banking experience
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
