What are the responsibilities and job description for the Retail Banking Manager position at Capital Community Bank?
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The Retail Banking Manager (RBM) is responsible for the branch deposit portfolio and oversees the day-to-day operations of the branch. The RBM is a goal-oriented individual who works in partnership with other members of the Bank to achieve goals related to branch growth and profitability.
Growth Responsibilities:
- Sales oriented and client focused professional who acts as a main officer for all client deposit relationships established and promotes the Bank's Treasury Management products/services by maintaining a high level of knowledge surrounding this topic.
- Build relationships, both internally and externally, through exceptional problem solving, ownership, and follow-through. Provide a high level of customer service and support.
- Provide a full range of depository products and services to both consumers and businesses with an emphasis on client relationship development, deposit growth, and excellent customer service.
- Open new accounts and complete account maintenance updates while ensuring strict adherence to the Bank's policies and procedures.
- Manage the deposit portfolio with a balanced perspective on sales, efficiencies, risk, and profitability.
- Responsible for resolving and responding to client service issues, complex client complaints, and questions.
- Maintain high ethical standards and comply with all regulations and applicable laws.
Supervisory Responsibilities:
- Exceptional customer service leader who is able to guide, train, coach, and mentor employees. Additional responsibilities includes but is not limited to hiring, completing performance evaluations, advancements, etc.
- Foster a positive and customer-centric culture within the branch.
- Assess and mitigate operational risks and implement appropriate controls.
- Coordinate and supervise daily branch operations, including staff scheduling, workflow management, and resource allocation.
- Implement and monitor legal compliance measures, ensuring the branch is compliant with all Bank policies and procedures.
- Prepares the branch for audits and works with audit staff to resolve any identified issues.
- Develop and maintain strong relationships with key stakeholders, including but not limited to customers, vendors, and business partners.
- Coordinate with the Bank's Security Officer to ensure physical security of the branch, including cash handling, fraud prevention, and adherence to safety protocols.
- Oversee facilities management of the branch, including maintenance and repairs which helps ensure a welcoming and safe environment.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
