What are the responsibilities and job description for the Call Center Operations Manager position at Capital Construction Services Holdings, Inc?
Elevate Your Career as a Call Center Operations Manager!
Are you a dynamic leader with a passion for excellence? Capital Heating, Cooling, Electric & Plumbing, a locally owned and operated company in Menomonee Falls, WI, is seeking a Call Center Operations Manager to join our award-winning team. Recognized as one of Milwaukee's Top Places to Work and a BizTimes Future 50 company, we pride ourselves on our exceptional company culture and commitment to professional development.
Why Join Us?
Award-Winning Excellence: Be part of a team honored for its growth and workplace excellence.
Professional Development: We invest in your continuous growth and career advancement.
Inclusive Culture: Experience a positive, goal-oriented, and fun environment.
Your Role:
As the Call Center Operations Manager, you will:
Lead and Develop: Coach and mentor sales, customer service, and scheduling representatives to enhance performance and achieve key performance indicators (KPIs).
Collaborate: Work closely with Scheduling, Sales, HR, Install, Accounting, and Dispatch departments to ensure seamless operations.
Recruit and Retain: Attract top talent and maintain staffing levels to meet business demands.
Cultivate Culture: Foster a positive and engaging work environment through motivation and creative contests.
Manage Operations: Oversee scheduling, enforce policies, and manage both onsite and virtual representatives.
Drive Daily Rhythm and Customer Experience: The customer journey and the business operations will start with you and your team.
What We Offer:
Comprehensive Benefits: Medical, Dental, and Vision Insurance.
Financial Security: 401K plan with company match.
Work-Life Balance: Paid Vacation and Holidays.
Competitive Compensation: This position offers a base salary with incentives that can pay well into the six figures, reflecting our commitment to rewarding excellence.
What You Bring:
Education: Associate’s degree or equivalent managerial experience.
Experience: 4 years in a leadership role, preferably with staffing and scheduling responsibilities.
Skills: Proficiency with Google Suite and strong written and verbal communication abilities.
If you're a talented professional seeking career growth and feel underpaid in your current role, let's have a confidential conversation. This position is open due to our company's continued growth.
Apply Today and Be Part of Our Success Story!
