What are the responsibilities and job description for the Call Center Operations Manager position at Capital Construction?
Elevate Your Career as a Call Center Operations Manager!
Are you a dynamic leader with a passion for excellence? Capital Heating, Cooling, Electric & Plumbing, a locally owned and operated company in Menomonee Falls, WI, is seeking a Call Center Operations Manager to join our award-winning team. Recognized as one of Milwaukee's Top Places to Work and a BizTimes Future 50 company, we pride ourselves on our exceptional company culture and commitment to professional development.
Why Join Us?
Award-Winning Excellence : Be part of a team honored for its growth and workplace excellence.
Professional Development : We invest in your continuous growth and career advancement.
Inclusive Culture : Experience a positive, goal-oriented, and fun environment.
Your Role :
As the Call Center Operations Manager, you will :
Lead and Develop : Coach and mentor sales, customer service, and scheduling representatives to enhance performance and achieve key performance indicators (KPIs).
Collaborate : Work closely with Scheduling, Sales, HR, Install, Accounting, and Dispatch departments to ensure seamless operations.
Recruit and Retain : Attract top talent and maintain staffing levels to meet business demands.
Cultivate Culture : Foster a positive and engaging work environment through motivation and creative contests.
Manage Operations : Oversee scheduling, enforce policies, and manage both onsite and virtual representatives.
Drive Daily Rhythm and Customer Experience : The customer journey and the business operations will start with you and your team.
What We Offer :
Comprehensive Benefits : Medical, Dental, and Vision Insurance.
Financial Security : 401K plan with company match.
Work-Life Balance : Paid Vacation and Holidays.
Competitive Compensation : This position offers a base salary with incentives that can pay well into the six figures, reflecting our commitment to rewarding excellence.
What You Bring :
Education : Associate's degree or equivalent managerial experience.
Experience : 4 years in a leadership role, preferably with staffing and scheduling responsibilities.
Skills : Proficiency with Google Suite and strong written and verbal communication abilities.
If you're a talented professional seeking career growth and feel underpaid in your current role, let's have a confidential conversation. This position is open due to our company's continued growth.
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