What are the responsibilities and job description for the Call Center Representative position at Capital Dental Group?
Job Description
Job Description
Description : Job Summary :
The Call Center Representative is crucial in providing exceptional customer service, effectively managing emergencies, and streamlining office calls as needed. The ideal candidate will be detail-oriented, an excellent problem solver, possess strong multitasking skills, and demonstrate a commitment to delivering high-quality administrative support while embodying our core values.
Essential Functions :
- Answer, screen, and forward incoming phone calls
- Assist patients over the phone with essential appointment services such as confirming, rescheduling, and answering general questions
- Route calls to the appropriate person(s) when indicated
- Protect patients and employees by adhering to HIPAA protocols
- Verify patient insurance information as needed
- Provide relevant and accurate information via phone / email
- Update patient information in EMR
Requirements :
Physical Demands :
Schedules :
All schedules are 4 days a week / 10 hours per day
Hours : 7 am - 6 pm
Wednesday-Saturday
Openings : 1
