Hygiene TOS

The Hygiene Treatment Operations Specialist (TOS) manages the hygiene schedule, ensuring hygienists' schedules are full and scheduled to goal. The ideal candidate for the position must be a self-starter and able to perform with little direction, have excellent customer service skills, accuracy and attention to detail, multi-tasking and time management capabilities, and be able to work well with a team.

Essential Duties:

• Protect patients and employees by adhering to HIPAA protocols (maintain confidentiality)
• Monitor daily hygiene schedule – call late patients
• Work with Office Manager to be point of contact for hygienist coverage
• Point of contact for serious inquiries from staff or hygienists involving hygiene protocols
• Enters SRP pre-authorizations and contacts patient to schedule
• Checks SRP appointments on schedule
• Contacts to schedule past due recall patients (call or text)
• Reschedule hygiene appointments as needed
• Run daily reports & correct errors as needed (exams walked out to hygienist in error, services not attached to a claim)

The Hygiene TOS will be trained to, and may at times need to, chart treatment and present treatment plans to patients, sign patients up for membership plan, set up patients on EZ Pay, assist patients in applying for third party financing, and run/post third party financing, as well as new insurance verification and a full breakdown of insurance benefits.

• High School Diploma or equivalent
• Customer Service experience
• Can thrive in a fast-paced environment
• Leader and Team player
• Self-driven
• Competitive
• Focused
• Resilient
• Decisiveness
• Accountability
• Excellent communicator

Physical Demands:

• Ability to sit up to 10hrs per day
• Ability to communicate up to 10hrs per day
• Repetitive motion (hands, typing)
• Handling (grasping, holding)
• Lifting/Carrying (up to 5lbs)

Schedule:

Wednesday-Saturday

Job Type: Full-time

Pay: $21.50 - $27.00 per hour monthly bonus

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 10- hour shift; 4/10

Experience:

• Customer service: 1 year (Required)
• Dental office: 1 year (Preferred)