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Service Dispatcher

CAPITAL DISTRICT MECHANICAL, LLC
Schenectady, NY Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 5/20/2025

SERVICE DISPATCHER

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

  • NO PHONE CALLS PLEASE

Description :

We are looking for a Full-time Service Dispatcher that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior and assist. Knowledgeable Commercial HVAC / refrigeration / kitchen equipment. PTO / Holidays, Health Insurance, 401K. $18.00-$20.00 / hr.

Responsibilities :

  • Manage large amounts of inbound and outbound calls in a timely manner for a service department for busy HVAC company. Scheduling, booking, and dispatching technicians daily through intuit field service management program.
  • Managing and Keeping track of techs in the field
  • Ensuring proper billing with parts and hours
  • Calling customers to verify appointment times, future appointments and repair calls.
  • Updating, organizing and mailing of service agreements
  • Billing, ordering parts
  • Receiving parts

    • Monday-Friday 8 : 00am-5 : 00 pm.

    Office Location : Schenectady, NY

    Requirements :

    Requirements and skills

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Familiarity with HVAC / R - Kitchen Equipment parts
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

    • Email applications to :   leanna.muscanell@cdmech.com

  • NO PHONE CALLS PLEASE

    • Salary : $18 - $20

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