Medicare Sales Advocate I

Grounded by a compelling mission, core values, and compassion for people, CDPHP and its family of companies offer a strong foundation for a rewarding career. Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that offers high-quality affordable health insurance to members throughout New York. The company values people, quality, innovation, and community, and its corporate culture supports those values wholeheartedly. CDPHP is committed to fostering a culture of belonging and takes a wholistic approach to diversity, equity, and inclusion. At CDPHP, the employees have a voice and are encouraged to make an impact at both the company and community levels through engagement and volunteer opportunities. CDPHP invests in employees who share these values and invites you to be a part of that experience.

The Medicare Sales Advocate I (MSA) is responsible for finding Medicare solutions for beneficiaries by explaining CDPHP’s Medicare benefits and plans to prospective and current members along with assisting CDPHP Medicare Authorized Agents. This position will also qualify prospective members and arrange for enrollment meetings with a CDPHP Authorized Sales Agent. The MSA I duties also include resolving eligibility and enrollment related questions and responding to internal and external customer inquiries that may be received via email or by phone.  This position requires the ability to work a flexible schedule to ensure all Medicare regulations are met.
 

Qualifications:

• NYS Life, Accident and Health Insurance License required or secured within 60 days of hire. (3 attempts)
• Must successfully complete Medicare certification (3 attempts)
• Must successfully complete product exams (3 attempts)
• High school diploma or GED required. Associates degree preferred.
• Minimum one year direct selling or telemarketing experience or one year experience in a health related field preferred.  Working with senior population may be substituted for experience in a health related field.
• Experience with Medicare strongly preferred.
• Strong working knowledge of Microsoft Word required.  Microsoft Excel preferred. Experience with a computer based documentation system or customer relationship management (CRM) software to track inquiries received is required.
• Ability to apply problem solving and time management methodology to organization problems is required.
• Demonstrated public speaking ability preferred.
• Demonstrated ability to effectively communicate with external and internal contacts both verbally and in written correspondence. 
• Ability to interpret and make decisions based on prospective member needs, corporate underwriting guidelines, as well as federal regulations relating to Medicare Advantage.
• Strong attention to detail and capability to meet established productivity and quality standards.
• Ability to work a flexible schedule including but not limited to nights, weekends and holidays.
• Ability to work from home when necessary and/or required by management.

CDPHP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. In addition to cash compensation, CDPHP employees may be eligible for an incentive payment, a discretionary cash reward based on employee and company performance. Some roles may also be eligible for overtime pay. 

CDPHP compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes award-winning health care coverage, health care dollars, a generous paid time off allowance, employee assistance programs, flexible work environment, and much more. Learn about all CDPHP employee benefits at https://www.cdphp.com/about-us/jobs/benefits. 

As an Equal Opportunity / Affirmative Action Employer, CDPHP will not discriminate in its employment practices on the basis of race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, protected veterans status, or any other characteristics protected under applicable law. To that end, all qualified applicants will receive consideration for employment without regard to any such protected status.
 

CDPHP and its family of companies include subsidiaries Strategic Solutions Management Consultants (SSMC), Practice Support Services (PSS), and ConnectRx Services, LLC.