Work Shift:

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

Patient Experience Rep - Diem - HPW

JOB CODE:51902

FLSA Exemption Status: Non-Exempt

SUMMARY (BASIC PURPOSE OF THE JOB)

MINIMUM REQUIREMENTS

Education: High school diploma or equivalency.

Experience: One year previous experience.

Usual Work Day:8 Hours  

REPORTING RELATIONSHIPS

Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS

• Ensures that inquiries and requests are addressed in a friendly and responsive manner.
• Anticipates the needs of patients, guests, and visitors and takes proactive measures to ensure their satisfaction.
• Demonstrates knowledge of department locations and directs guests using facility maps or other aids to appropriate locations.
• Responds immediately to guest inquiries.
• Provides proactively patient and guest comfort and emotional support as needed.
• Surveys lobby and surrounding area ensuring it is inviting and that visitors are being assisted as they enter.
• Utilizes service recovery skills as appropriate in problem solving situations.
• Promptly and courteously answers phones and provides clerical and administrative services as needed.
• Collaborates with security personnel on a continuous basis to provide a hospitable, welcoming and safe environment.
• Performs temperature screenings on all individuals entering Capital Health facilities as needed.
• Presents a professional image at all times.
• Maintains a moderate noise level.
• Maintains a neat and orderly front desk for a positive first impression.
• Adheres to wearing appropriate attire and maintenance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Standing

Occasional physical demands include: Sitting , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

Continuous physical demands include: Talk or Hear

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical.  Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.