What are the responsibilities and job description for the Community Liaison PACE - Life Program - FT - Bordentown position at Capital Health?
Work Shift:
Day (United States of America)
Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.
Position Overview:
- Initiates and maintains contact with community referral sources, agencies, health care, human services professionals and other community organizations. Works with senior affordable housing communities, acute and post-acute care providers, faith-based organizations, senior centers, and other locations for direct to customer promotion of the Capital Health PACE program.
- Identifies and builds effective relationships with community referral sources, agencies, healthcare, human service professionals and other community groups.
- Works collaboratively with operations to enhance the Capital Health PACE program brand in the community and identifies sales opportunities. Establishes relationships with referral sources and ensures operations and sales growth strategies are aligned.
- Implements sales strategies that achieve growth objectives in coordination with direct supervisor.
- Acts as a liaison between participants and the Capital Health PACE Organization enrollment team as required to resolve problems, provide information on services, and maintain positive relations.
- Inputs documentation into the Customer Relationship Management (CRM) platform in a timely manner. Adds new referral opportunities, contact information for referral family or primary contact, referring company, referring contact and all related sales activities associated with each opportunity, referral source, family and primary contact, and referring contact.
- Adheres to policies and procedures for the Capital Health PACE sales and enrollment department. Advocates within the organization for the customer service needs of the referral community.
- Provides in-services and presentations to the community as requested and approved by manager, director, or direct supervisor.
- Promotes and maintains collaborative relationships with managers, peers, and customers by effectively fostering a team environment, building consensus, and resolving conflicts. Attends and participates in monthly departmental meetings, scheduled trainings, in-service trainings, mandatory annual in-service trainings, and educational classes as required and needed.
- Performs other duties as assigned.
MINIMUM REQUIREMENTS
- Education: Bachelor’s degree.
- Experience: One year of previous healthcare experience that includes interaction with community members. Previous sales or marketing experience preferred.
- Knowledge and Skills: Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Excellent organizational skills.
- Special Training: Ability to research, analyze and assimilate information from various on-site or virtual sources based on technical and experience-based knowledge.
- Mental, Behavioral and Emotional Abilities: Possess interpersonal skills to drive collaboration, commitment and productivity when working with cross- functional teams, and customers. Must exhibit critical thinking skills and possess the ability to prioritize workload.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Frequent physical demands include: Sitting , Standing , Walking , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion
- Occasional physical demands include: Carry objects
- Continuous physical demands include:
- Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.
- Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing
- Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter
IND123
Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.
"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."
