What are the responsibilities and job description for the Patient Scheduler position at Capital Health?
Work Shift:
Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.
Position Overview:
Patient Scheduler
JOB CODE:50422
FLSA Exemption Status:Non-Exempt
SUMMARY (BASIC PURPOSE OF THE JOB)
The Patient Scheduler will be responsible for scheduling primary and specialty care appointments accurately and efficiently in conformance with applicable guidelines to facilitate quality patient care. Maintains systems to ensure that scheduling information is accurate and up to date. Utilizes standards, guidelines, and written procedures for performing patient access functions, including authorizations.
MINIMUM REQUIREMENTS
Education: High school diploma or GED.
Experience: Customer service experience worked in an office setting or call center environment preferred. Experience in conducting intakes and/or scheduling patients preferred.
Other Credentials:
Knowledge and Skills: Strong customer service skills, good communication and organizational skills. Medical Terminology preferred.
Special Training: Basic insurance carrier, pre-certification knowledge, and basic computer skills preferred.
Mental, Behavioral and Emotional Abilities: Ability to deliver excellent customer service. Ability to multi-task in a high volume environment.
Usual Work Day:8 Hours
REPORTING RELATIONSHIPS
Does this position formally supervise employees? No
If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.
ESSENTIAL FUNCTIONS
- Answers scheduling calls quickly while minimizing time customers are on hold.
- Collaborates with physician's office to schedule appointments, while negotiating date and time and avoiding resource conflicts.
- Gathers complete patient and procedure information and enters data accurately into system. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
- Completes documentation timely and accurately. Understands and utilizes the necessary software program(s) to determine eligibility.
- Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.
- Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
- Completes and verifies all authorizations in a timely manner.
- Adheres to CH attendance policy as well as interdepartmental policies and procedures.
- Attends all mandatory departmental meetings.
- Performs other duties as assigned.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Frequent physical demands include: Sitting
Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Keyboard use/repetitive motion
Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities , Talk or Hear
Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing
Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Keyboard use/repetitive motion
Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities , Talk or Hear
Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing
Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Airborne Communicable Disease , Dust/Particulate Matter
Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.
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