Commercial HVAC Service Manager

About Capital Industries:

Established in Austin, Texas, in 2015, Capital Industries is a team of industry professionals dedicated to delivering exceptional service in complex mechanical projects throughout central Texas. Specializing in HVAC, plumbing, piping, and sheet metal, we prioritize long-term relationships and high-quality craftsmanship. Our expert team brings deep local experience and a commitment to excellence in every project.

Position Overview:

The Commercial HVAC Service Manager is responsible for overseeing the service department's daily operations, ensuring efficiency, profitability, and customer satisfaction. This role includes managing a team of service technicians, coordinating service calls, and maintaining strong relationships with clients and vendors. The ideal candidate will have extensive experience in commercial HVAC service management, strong leadership skills, and a commitment to delivering exceptional service.

Key Responsibilities:

• Service Operations Management: Oversee and coordinate HVAC service operations, ensuring timely and quality service delivery.
• Team Leadership: Recruit, train, mentor, and manage service technicians, providing guidance and professional development opportunities.
• Customer Relations: Serve as the primary point of contact for clients, addressing concerns, managing expectations, and ensuring high levels of customer satisfaction.
• Scheduling & Dispatching: Develop and manage service schedules, ensuring optimal technician utilization and rapid response times.
• Quality Control: Implement and enforce quality standards to ensure work is completed efficiently and to industry standards.
• Budget & Financial Management: Monitor service department profitability, control costs, and develop strategies to increase revenue.
• Vendor & Supplier Coordination: Work with vendors and suppliers to ensure availability of parts, tools, and equipment.
• Compliance & Safety: Ensure all service work adheres to safety regulations, company policies, and industry standards.
• Technology & Process Improvement: Identify and implement process improvements, including the use of new technologies to enhance service efficiency.

Qualifications & Experience:

• Minimum of 5-7 years of experience in commercial HVAC service management.
• Strong knowledge of commercial HVAC systems, specifically large chillers, boilers, VRF systems is required
• Proven leadership experience, with the ability to manage and motivate a team.
• Excellent communication and customer service skills.
• Experience with service scheduling, budgeting, and operational efficiency.
• Proficiency in service management software and Microsoft Office Suite.
• Understanding of industry safety regulations and compliance requirements.
• Valid driver's license and ability to travel as needed.

Why Join Capital Industries?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative team environment focused on excellence and innovation.
• Work on challenging and rewarding commercial HVAC projects.

If you are a results-driven HVAC professional looking to lead a high-performing service team, we encourage you to apply to Capital Industries and become part of a company committed to quality, innovation, and long-term success.

To Apply: 1. Submit your resume through LinkedIn and 2. Copy and paste the link below and answer the brief questionnaire: https://go.cultureindex.com/p/Gra5K2o9fqEC