What are the responsibilities and job description for the Technical Support Analyst II position at Capital Insurance Group?
Why CIG?
At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!
CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Why choose CIG’s Information Technology Team?
Part of the Information Services department at CIG, the Information Technology (IT) organization delivers all internal and external technology solutions at CIG. This is your opportunity to join a fast-paced team dedicated to delivering a high-quality technology experience to employees, agents, and policyholders.
Benefits
- Accrue eighteen days of Paid Time Off during your first year
- Up to eighty-seven percent of benefits covered by CIG for you and your family members
- Medical, dental, vision plans
- One hundred percent covered plans
- Basic Life & AD&D
- Employee Assistance
- Leave Management
- Long Term Disability
- Short Term Disability (Outside of CA)
- Voluntary benefit offerings
- Short-term (CA only)
- Voluntary Life AD&D self, spouse and child plans
- Flexible Spending
- Health Savings (HSA)
- Hospital Indemnity
- Accidental Injury
- Nine paid holidays, plus two floating holidays
- Above and Beyond Reward Recognition Program
- Kudos & Shout Out Points Program
- Quarterly Above and Beyond Bonus Program
- Annual Above and Beyond Bonus Program
- Competitive compensation
- Base compensation
- Salary Management Spot Bonuses
- Annual Incentive/Profit sharing program, potential payout annually based on company results.
- Discount partnerships
- Gym memberships, travel, shopping, restaurants, theme parks, and more
- Insurance Educational reimbursement and bonus programs
- Employee Referral Bonus Program
- You have a voice! You are encouraged to share your voice through multiple channels, get involved with our Employee Experience and DEI committees to drive and continue the health and wellbeing of our organization for everyone.
- Home and Auto Insurance Discount Program.
- Paid Volunteer Time – Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
- Retirement savings benefit (401k and Roth match)
- Wellness and mental health incentive programs
- Wellness platform, tools, and events
- Health Savings Account – match
Work Environment
This is a hybrid-eligible position within our Technology team working from our Spokane, WA office.
JOB OVERVIEW:
A Tech Support Analyst II is an entry Tier1 support role that provides incident and request management support to internal and external customers working with guidance from more senior team members. The Technical Support Analyst is the first point of contact resolving hardware and software issues, providing basic functional support, and escalating complex incidents and requests. A Tech Support Analyst will have strong customer service, troubleshooting, and self-management skills.
RESPONSIBILITIES:
- Manage, resolve or escalate Service Desk tickets in a timely manner.
- Provide a high level of customer service to internal and external customers.
- Thoroughly document the incident and request details in the company’s IT service management tools.
- Assist with user account creation and access management.
- Provide on-site, desk side support as needed.
- Understand CIG’s user communities, tools and business processes and priorities to provide initial functional support using both off-the-shelf and internally developed applications.
MINIMUM REQUIREMENTS:
1 years of service desk experience
1 years of Tech Support Analyst I experience
College-level degree or comparable
IT Helpdesk Professional
SALARY RANGE: $36,851 - $60,919
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.
Salary : $36,851 - $60,919
