Account Manager I

Description

At Capital, we know that a building is only as strong as the materials it’s made of. And we also know that a company is only as strong as the employees who keep it running. Because of this, we value more than just delivering the best products. We value investing in the best people.

At Capital, we have over 75 years of success behind us, but we need innovative and dedicated employees to take us into the future. When you join the Capital team, you’re empowered to succeed, encouraged to grow, and rewarded for your hard work.

Position Summary:  We are currently looking for an Account Manager for our Sacramento Branch. This position serves customers by selling products and meeting customer needs. Responsible for selling products, fielding questions, and resolving customer complaints. Services existing accounts and also establishes new accounts. Gives sales presentations, submits orders and submits activity and results reports to supervisors. Travel required; typically 2 days in office and 3 on the road to start. $60K to $65K, DOE Commission.

Key Competencies

• Building Collaborative Relationships
• Innovation / Creativity
• Adaptability
• Developing Self & Others

Principal Accountabilities & Deliverables for Account Manager

• Sell/market Company products and services using all communication methods provided and within the parameters set by the Company
• Quote and negotiate product prices on behalf of the Company to customers, using independent judgment and discretion based on knowledge of current market conditions and other factors
• Participate in Home Center events to promote Capital and out products
• Receive customer questions, concerns and complaints and exercise judgment and discretion to resolve them on behalf of the Company
• Collect and disperse information relevant to the customer’s and company’s needs and use that information to provide superior customer service
• Continually analyze customer base and manage according to the best return on time invested
• Actively participate in strategic planning and annual budgeting by account
• Complete training courses, classes and seminars as assigned
• Maintain on-going product knowledge meetings for your customers
• Perform product maintenance through cycle counts as necessary for specialty item inventory
• Perform other work related duties as assigned by your supervisor and be flexible and adaptable to changes that will occur during the course of employment

Qualifications

Education / Experience and Skills

• Minimum of an Associates degree from an accredited academic institution, or commensurate industry experience
• Understanding or knowledge of lumber industry, the company and the products and services provided 
• Basic computer knowledge
• Ability to model the Capital values and to provide innovative solutions
• Ability to effectively communicate, motivate and engage commitment of customers and team members
• Ability to drive and be accountable for results in a fast paced environment
• Ability to multi-task and have multiple projects going simultaneously
• A strong sense of urgency for goal achievement
• Results focused with ability to make quick decisions to changing conditions
• Strong follow-up is necessary on tasks to ensure proper results
• Detail-oriented with ability to handle details quickly, correctly and efficiently

Abilities

• Must be able to lift, carry, push, or pull up to 50 pounds 5% or less of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
• Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday

Work Environment

• Work is performed indoors in a climate controlled environment

Our Benefits

We are in the people business, we just happen to sell lumber... so you can have GREAT BENEFITS!

• Paid Time Off (Sick, Vacation, Volunteer Time Off)
• 9 Paid Holidays
• Medical, Dental, and Vision Insurance
• TeleDoc
• Best Doctors
• Company Paid Life and Disability Insurance
• Pet Insurance
• 401(k) Plan with Match Percentage
• Employee Assistance Program
• Hearing Services
• Tuition Reimbursement
• Smart Dollar
• Wellness Program through Vitality with program completion incentive towards medical premium