Patient Care Coordinator

General Summary:

Responsible for answering phones, scheduling/rescheduling clinic patients, creating and updating/verifying patient and insurance information in the computer system, and cross-covering front office check-in.

Required Skills:

· Excellent interpersonal, communication, telephone, customer service, organizing, and time management skills are essential.

· Ability to read, write, speak and understand English.

· Ability to read and write medical terminology.

· Ability to actively participate in team-oriented processes.

· Basic computer skills including familiarity with electronic medical records

· Supports and contributes to effective safety and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention and identifying and reporting potential liabilities.

Duties and Responsibilities:

The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

· Greet, register, instruct and provide general assistance to patients.

· Obtain demographic and financial information and enter/scan into computer system.

· Relay any relevant medical and/or insurance updates/changes to appropriate departments.

· Collect copay, co-insurance, deductibles and/or past due balances, post into computer system while maintaining and balancing cash drawer.

· Assist patients with account questions, payment plans and/or financial hardship applications.

· Ensure authorizations are in place before scheduling, complete appropriate authorization forms and educate patients on authorization requirements.

· Confirm medical chart is complete and financial responsibilities is settled before patient leaves.

· Retrieve incoming faxes daily, work and distribute as appropriate.

· Electronic scanning and filing.

· Responsible for ensuring cancellations and/or no-show appointments are filled and rescheduled.

· Assist with supply management, system analysis

· Coding, faxing and plan of care/order tracking as needed.

· Complete tasklog daily.

· Complete nightly balancing and daily balancing.

· Complete nightly closing functions to ensure high productivity for the next day.

· Customer Service: Calls are answered timely, professionally and respectfully. Applies good listening skills as well as problem solving skills. Accounts are notated thoroughly.

· Additional duties as assigned by Practice Administrator.

· Attend and participate in all staff meetings.

Education and/or Experience:

· HS diploma or equivalent.

· Preferable one-two years medical reception experience.

· Experience with EMR preferred.

· Bi-lingual a plus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Medical Specialty:

• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Salem, OR 97301: Relocate before starting work (Required)

Work Location: In person