What are the responsibilities and job description for the Business Development Center Manager position at Capital Nissan of Wilmington?
Capital Nissan of Wilmington is a premier dealership committed to providing exceptional customer service and creating long-lasting relationships with our clients. We pride ourselves on a culture of excellence, teamwork, and servant leadership. We are looking for a motivated and dynamic Automotive Business Development Manager to join our leadership team and help drive our success to the next level.
Key Responsibilities:
- Team Leadership:
- Manage and motivate the Business Development Center (BDC) team to meet and exceed appointment and conversion goals.
- Provide coaching, training, and feedback to ensure the team delivers a high level of customer service.
- Customer Relationship Management:
- Develop and implement strategies to build and maintain strong client relationships.
- Oversee customer inquiries, ensuring timely follow-up and resolution to increase satisfaction and retention.
- Monitor and improve online reputation by addressing customer reviews and feedback.
- Strategy and Operations:
- Design and execute business development strategies to attract new customers and retain existing ones.
- Analyze performance metrics and adjust strategies to optimize results.
- Collaborate with sales and service departments to align efforts and ensure seamless customer experiences.
- Servant Leadership:
- Lead by example, embodying a servant leadership mindset that prioritizes the growth and success of the team.
- Foster a positive, collaborative, and high-performance work environment.
Qualifications:
- Proven experience in a leadership role, preferably within the automotive industry or a customer-facing environment.
- Strong understanding of business development strategies and CRM tools.
- Exceptional interpersonal, communication, and problem-solving skills.
- A track record of delivering results while maintaining a focus on customer satisfaction.
- Proficient in analyzing data and metrics to drive informed decision-making.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional growth and development.
- A supportive and dynamic team environment.
If you’re a passionate leader with a knack for building relationships and driving success, we’d love to have you join our team at Capital Nissan of Wilmington!
Apply Today!
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