Café Ambassador- Victoria Gardens

The Experience:

You are someone who finds their purpose in helping others, and you love connecting with people. We're looking for individuals who'd like to turn this into a meaningful career. As a Café Ambassador, you're at the heart of the Capital One community. You'll introduce café goers and customers to our best-in-class services, create memorable experiences, and drive brand awareness at our Cafés. Every day is an opportunity for you to introduce people to Capital One.

It's a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community.

But while great customer service is where it starts, development means everything. Here, you'll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company.

The Benefits:

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It's backed by our belief that great work doesn't mean sacrificing your well-being.

Here's what we are looking for in you:

You are an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people. You value strong teamwork, problem-solving, and creating thoughtful customer experiences.

Responsibilities:

• Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome.
• Proactively engage with customers and the community in all areas of the Café whether you're helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys.
• Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
• Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you.
• Stay curious, adaptable, and have a desire to learn and grow through self-development.
• Continually learn new digital and technical skills.
• Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
• Volunteer within the community and be an advocate for financial literacy.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications:

• Associate's degree
• 2 years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills