What are the responsibilities and job description for the Online Community Ambassador position at Capital One Careers?
Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives—not the other way around.
As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve.
We're looking for outgoing, passionate people who really want to be a part of this whole reimagined banking experience.
You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You'll get to pull in experts that can help guide your customers to their financial destination.
You're aware of the importance of being compliant when working at a bank. You'll ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
You'll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
We'll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience, using the branch's laptops and iPads.
Taking an active role in educating customers on other banking channels as well as other products and services is key to your success.
If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
You'll be able to travel between branches in assigned local area and support the market that you are assigned.
Requirements
- At least 6 months of cash handling experience
- Associate's degree - 2 years of Retail, Sales, or Banking Experience
About Us
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
Equal Opportunity Employer
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
