What are the responsibilities and job description for the Principal Associate UX / UI Designer - Risk (ERM.xd) position at Capital One National Association?
Principal Associate UX / UI Designer - Risk (ERM.xd)
We are currently seeking a Lead UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities.
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You’ll Do :
As a leader and maker, you’ll be asked to handle responsibilities, including :
Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences
Translating complex ideas into understandable concepts that evolve and enhance the product experience
Engaging in portfolio prioritization to help set the strategy and product road map for the team
Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocating for the customer through human-centered design methods, including discovery, research sketch sessions, and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset
Leading & Developing Teams
Guiding cross-functional partners in strategy, research, alignment, analysis, design critiques, and design execution tasks
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Participating end-to-end product design by :
Working with researchers to understand customer needs and define opportunities through usability and empathy studies
Framing problems, defining insights, and designing new methodologies / practices to serve customer needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
Storytelling and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Managing & Supporting
Drive and own the design workstream while contributing to the end-to-end design process
Collaborate closely with 4 tech teams to gather and refine requirements, ensuring alignment with overall project goals
Actively monitor and anticipate future roadmap items, and prepare the design team for upcoming work and identifying potential challenges
Anticipate and address potential blockers by collaborating with cross-functional teams
Maintain open lines of communication with product managers and leadership to advocate for design needs and timelines
Engage with product leaders to get clarity on project timelines, ensuring design deliverables are aligned with development schedules
Continuously iterate on designs throughout the week based on team discussions, feedback and evolving project needs.
Refine and adjust designs after handoff to engineering, accommodating technical constraints and timeline adjustments
Basic Qualification
At least 4 years of experience with User Experience design
Preferred Qualifications
Experience in supporting product scope (e.g. requirement gathering, story management)
Experience designing for cross channel experiences
Experience working with a variety of business partners and delivering outcomes
Familiarity with design and prototyping tools, particularly Figma
Familiarity with working in an established design system
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