What are the responsibilities and job description for the Senior Business Manager - Digital Product Strategy position at Capital One National Association?
Senior Business Manager - Digital Product Strategy
Summary :
As a Senior Business Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
This role is within Capital One’s Enterprise Consumer Product (ECP) Strategy team. ECP is responsible for Capital One’s digital customer experiences, including its award-winning mobile app, its online presence as well as its marketing and messaging technology ecosystem. The Strategy team defines and shapes ECP’s strategic agenda by unlocking key opportunities and tackling some of our most challenging problems relating to the digital customer experience. This role will lead problem-solving processes in partnership with product, tech, and business leaders across ECP and Capital One.
An ideal candidate would have a background in, and a passion for, developing visionary strategies, tackling challenging problems, and leading high-performing analyst teams that partner horizontally across the organization.
General Responsibilities :
- Strategic leadership : Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior.
- Business ownership : Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon.
- Leadership : May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One.
- Product : Develop and implement new product and pricing strategies for various lending products; lead product level modeling / analytics.
- Marketing : Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies.
- Credit Risk : Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
- Execution : Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently.
- Partnership : Work closely with colleagues across Capital One including : IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.
- Strategic & analytic orientation : A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management.
- Strong business judgment, leadership, and integrity : He / she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
- Solid people leadership experience : Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He / she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.
- Strong executive communication skills : Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
- Clear results orientation : Display an intense focus on achieving both short and long term goals. He / she should be able to drive and execute an agenda in an uncertain and fluid environment.
- Successful track record of thriving in a fast-paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.
Basic Qualifications :
Preferred Qualifications :
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
Salary Information :
The minimum and maximum full-time annual salaries for this role are listed below, by location :
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and / or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
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Salary : $210,500 - $240,300
