What are the responsibilities and job description for the Senior Director, Design, Travel position at Capital One National Association?
Senior Director, Design, Travel
The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. We are currently seeking a Sr. Director, Design, Travel to lead our most prominent and fastest growing benefits vertical for both consumers and businesses. You will lead an established product design team across research, UX, UI, design strategy and design operations, accountable for both web and native mobile products.
As Sr. Director Design, Travel you will also operate as a strategic leader at the intersection of business, customer, associate experience to uncover and define compelling forward-looking product design trends and investment areas. You’ll do it all in a collaborative environment that encourages you to build relationships, take on new responsibility, and promotes continuous learning. You’ll work on established products, nascent products, and completely new products not yet delivered to customers.
What You’ll Do :
- Set and maintain bar for product design rigor in Travel, and partner with other leaders to elevate that of Premium Design.
- Measure and communicate how experience design drives business results and help our partners imagine the possibilities.
- Provide leadership and connect dots across our horizontal teams, focusing on strategic projects, customer insights, quality, and design operations.
- Build and lead a dedicated team to identifying and executing highest leverage strategic projects across Premium.
- Lead cross-functional engagements with Experience Strategists, Researchers, Operations team members on large scale efforts.
- Devise organizational structures that optimally leverage internal expertise and market intelligence to maximize design impact.
- Craft compelling stories grounded in rigorous insights and analysis to influence senior and executive partners across the company.
- Lead designers and non-designers on cross-functional project teams to understand and apply research findings by framing problems, defining insights, and designing new methodologies and practices to serve customer needs.
- Manage internal stakeholder and partner relationships.
- Embrace and advocate an experience mindset with our teams and partners - this is as important to the work as the results.
- Manage and coach high potential associates, including actively crafting a vision for their roles and their success.
- Effectively work with partners and teams across various geographies.
- Resiliently lead teams through change.
Our ideal candidate will have the following experience and skills :
Basic Qualifications :
Preferred Qualifications :
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA : $264,300 - $301,700 for Sr. Director, Design
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
New York, NY : $288,400 - $329,100 for Sr. Director, Design
Richmond, VA : $240,300 - $274,300 for Sr. Director, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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Salary : $240,300 - $274,300
