Design Researcher

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

This researcher will cover our internal data storage and data consumption capabilities, and will partner with adjacent efforts on our broader data lake and data consumption tooling workstreams. In the role, you'll be asked to handle a variety of responsibilities, including:

Collaboration & Connecting

• Collaborate with engineering, product, and business teams to inform intuitive and engaging customer experiences

• Translate complex ideas into understandable concepts that evolve and enhance the product experience

• Advocate for the customer through human-centered research methodologies

• Champion prioritization of design centered product enhancements grounded in research and analysis

• Actively teach and mentor designers in research methods

• Work with partners and teams across various geographies

• Embrace and advocate for an experience mindset - this is as important to the work as the results

• Participating in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

• Develop a fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization

• Practice and help evolve the team's research techniques and toolset to work effectively in cross-team collaboration

• Participate in end-to-end product design by:

  • Conducting rigorous in-person and remote research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as in-depth interviewing, usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.

  • Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Distilling findings into clearly articulated and actionable insights and recommendations to influence product design for stakeholders

  • Facilitating and participating in workshops with internal and external stakeholders to align with business needs

  • Present research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating research insights to a variety of audience types from design experts to non-designers

• Masters Degree in a social science, human factors, cognitive science, human computer interaction or behavioral economics

• At least 2 years of experience with human subjects research

• Advanced degree or certifications in a design or research related field

• Experience or familiarity with quant UX research methods

• Comfortable working with a variety of business partners, delivering outcomes, and program management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).