Lead Platform Engineer (Workplace Collaboration) - Cutting-edge Video Conferencing Technology (Apply in minutes)

Lead Platform Engineer (Workplace Collaboration)Do you love building and pioneering in the technology space? Do you enjoysolving complex technical problems in a fast-paced, collaborative, inclusive,and iterative delivery environment? At Capital One, youll be part of a biggroup of makers, breakers, doers and disruptors, who love to solve realproblems and meet real customer needs.We are seeking a Lead Platform Engineer (Workplace Collaboration) who arepassionate about creating seamless collaboration experiences through cutting-edge video conferencing and virtual whiteboard technologies.As part of a team that’s leading the next wave of unified communicationservices, you will play an integral role in the design, implementation andmaintenance of video conferencing and collaboration tools across desktop,mobile, conference rooms and collaboration spaces with a strong focus onsimplification via automation. This role combines technical expertise withleadership, where you will champion and drive innovation while ensuring theunified communication solutions remain secure, reliable and compliant.

• General Responsibilities :
• Provide engineering management of our Unified Communications and Whiteboarding Platforms (Zoom, Zoom Whiteboard, LucidSparkLucid Chart)
• Implement automation to elimination or prevent manual processes
• Manage and maintain strong relationships with our vendors and ensure that they are meeting expected service levels and performance goals.
• Work with product owners and stakeholders to business needs and recommend solutions
• Effectively communicate across team, Product Owners, stakeholders and vendors to address business needs
• Identify opportunities for process improvements and collaborate with product owners to provide innovative ideas and insights in the design of new solutions
• Continually research, test and stay up-to-date on new feature a functionality released from internal teams and or vendors
• Primary contact for questions related to how the system works from a business and a technical perspective
• Provide timely and effective production support for Unified Communications platforms by troubleshooting problems, testing, and working with vendors and internal partner teams to resolve issues
• Focus on building and maintaining the underlying technical and operational aspects of the platform including remediating vulnerabilities
• Document Platform architectures and features; Work with vendors to understand architecture and suitability to Capital One standards. Work closely with the Architecture team to align the platforms to the latest architecture and configuration.
• Understand platform features, monitor and report usage and platform analytics
• Support and improve operational processes such as governance, audit, legal & retention practices and standards
• Encourage innovation, automation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization and diversity to a legacy process
• Develop, and utilize best practices to enhance the overall user experience of the platform
• Design, develop, and implement solutions that adhere to cyber policies and requirements
• Basic Qualifications :
• High School Diploma, GED, or equivalent certification
• At least 5 years of experience with deploying , configuring and troubleshooting Unified Communications platforms (Zoom, Microsoft Teams, Webex)
• At least 3 years of experience with network infrastructure, including firewalls, proxy and network security
• At least 3 years experience AWS Administration
• At least 2 years of experience in a technical leadership role overseeing strategic projects
• Preferred Qualifications :
• Bachelors degree
• Relevant certifications in UC technologies (e.g., Microsoft Teams Certified Engineer, Zoom Learning Center)
• 3 years testing, designing, deploying, and management of conference room video conferencing hardware (PolyHP, Crestron, Qsys).
• 2 years of experience in scripting languages _
• At this time, Capital One will not sponsor a new applicant for employmentauthorization, or offer any immigration related support for this position(i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of workauthorization).
• The minimum and maximum full-time annual salaries for this role are listedbelow, by location. Please note that this salary information is solely forcandidates hired to perform work within one of these locations, and refers tothe amount Capital One is willing to pay at the time of this posting. Salariesfor part-time roles will be prorated based upon the agreed upon number ofhours to be regularly worked.McLean, VA : $158,400 - $180,800 for Lead Platform Engineer Plano, TX : $144,000 - $164,400 for Lead Platform Engineer Richmond, VA : $144,000 - $164,400 for Lead Platform Engineer Candidates hired to work in other locations will be subject to the pay rangeassociated with that location, and the actual annualized salary amount offeredto any candidate at the time of hire will be reflected solely in thecandidate’s offer letter.This role is also eligible to earn performance based incentive compensation,which may include cash bonus(es) andor long term incentives (LTI). Incentivescould be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health,financial and other benefits that support your total well-being. Learn more atthe [Capital One Careers website](https : www.capitalonecareers.combenefits).Eligibility varies based on full or part-time status, exempt or non-exemptstatus, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed todiversity and inclusion in the workplace. All qualified applicants willreceive consideration for employment without regard to sex (includingpregnancy, childbirth or related medical conditions), race, color, age,national origin, religion, disability, genetic information, marital status,sexual orientation, gender identity, gender reassignment, citizenship,immigration status, protected veteran status, or any other basis prohibitedunder applicable federal, state or local law. Capital One promotes a drug-freeworkplace. Capital One will consider for employment qualified applicants witha criminal history in a manner consistent with the requirements of applicablelaws regarding criminal background inquiries, including, to the extentapplicable, Article 23-A of the New York Correction Law; San Francisco,California Police Code Article 49, Sections 4901-4920; New York City’s FairChance Act; Philadelphia’s Fair Criminal Records Screening Act; and otherapplicable federal, state, and local laws and regulations regarding criminalbackground inquiries.If you have visited our website in search of information on employmentopportunities or to apply for a position, and you require an accommodation,please contact Capital One Recruiting at 1-800-304-9102 or via email at[RecruitingAccommodation@capitalone.com](mailto : RecruitingAccommodation@capitalone.com).All information you provide will be kept confidential and will be used only tothe extent required to provide needed reasonable accommodations.For technical support or questions about Capital Ones recruiting process,please send an email to[_Careers@capitalone.com_](mailto : Careers@capitalone.com)Capital One does not provide, endorse nor guarantee and is not liable forthird-party products, services, educational tools or other informationavailable through this site.Capital One Financial is made up of several different entities. Please notethat any position posted in Canada is for Capital One Canada, any positionposted in the United Kingdom is for Capital One Europe and any position postedin the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Salary : $144,000 - $164,400