Senior Associate, Learning Consultant

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Plano, TX or Richmond, VA.

This role will be responsible for the design and development of a diverse set of learning materials to support our Commercial curriculum. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended learning solutions, and measure and report out on learning effectiveness.

Responsibilities:

• Design, develop, and deliver learning solutions and tools, from ideation to evaluation

• Leverage effective needs analysis, project management, course development, and evaluation skills

• Solid understanding and proven application of adult learning principles

• Conduct stakeholder, subject matter expert, and learner interviews

• Create curriculum roadmaps and menus and recommend the optimal blend and supporting rationale

• Determine, recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan

• Video and digital storyboarding, design and development

• Leverage gamification and rich media to enhance the learner experience

• Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions

• Develop online learning solutions which are engaging and creative, while still maintaining the instructional integrity and validity of the solution

• Represent learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in alignment with project timeline goals

• Engage with team members to enable clarity of goal; conduct on-going reviews to ensure outcome on track to meet needs

• Create strong behaviorally based assessments and evaluation methods

• Strong performance and learning consulting to senior leader

• Strong project management skills and strong verbal/written communication skills

• Ability to make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks

• Ability to set and achieve challenging individual goals that support department and business goals

• Ability to take responsibility for projects and follow-through to completion with minimal need for direct supervision

• Advanced use of multiple rapid development content tools (Captivate, Articulate Storyline, Camtasia, etc.) to create online courseware

• Exceptional professional communication and technical writing skills and strong customer service orientation

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10 Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

Candidates must live within approximately 50 miles of one of the hub locations based in 75024 and 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years experience in facilitation, content development, and instructional design

• At least 2 years Google Suite experience

• At least 2 years experience applying instructional design methodology (ADDIE/SAM or AGILE)

• At least 2 years experience using Instructional Design applications including Articulate 360, Snag It, and Camtasia

Preferred Qualifications:

• Bachelor's Degree or Military experience

• At least 3 years of experience in Facilitation, Instructional Design, and Development for digital and virtual modalities

• At least 3 years of experience using Adobe Creative Suite applications: In Design, Illustrator, Photoshop, Acrobat, Articulate 360, Snag It, Camtasia

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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