Senior Director, Cloud, Asset, and Resilience Engineering - Enterprise Services Risk Office

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. As one of the nation’s top 10 banks, we offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Brand, Enterprise Supplier Management, Enterprise Products & Experience (EPX), Software, External Affairs, eData, Global Workplace Solutions, Emerging Payments, Ventures, and Tech. As the risk team for Cloud Operations Resilience Engineering, we are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business.

You will lead a team of technical risk associates who work directly with our technology function accountable for IT asset management, resiliency engineering, and observability. This team is accountable for assisting these functions with risk and control self assessments, process level assessments, risk identification, control design and remediation, issue management and resolution, and other risk activities. This leader will have a strong technical background. You will have a high level of exposure across lines of business and have the opportunity to work with senior Technology, Cloud and Cyber Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. The successful candidate will be an experienced risk management professional who understands risk in a cloud first organization, with strong analytical, planning, strategic thinking, organizational, and communication skills.

Responsibilities:

• Manage the organization of technology and product risk guides through the implementation of a comprehensive technology risk delivery model
• Consult strategically with Accountable Executives across Technology
• Serve as interdepartmental advisor, interfacing with enterprise technology and other lines of business and other areas such as other Cloud functions and Cyber
• Collaborate effectively across multiple organizations to achieve objectives
• Deliver appropriate, succinct and organized information, tailoring communication style to audience. Communicate complex issues and implications, incorporating different perspectives and solutions into deliverables.
• Escalate key risks and issues and problem-solve with cross-functional teams
• Facilitate and ensure compliance with policies through risk assessments and enterprise risk management programs
• Identify opportunities for continued improvement in the business
• Identify, document and track resolution of risk events / issues impacting customers stemming from process breakdowns or other problems, and help develop permanent corrective actions
• Assist in the development, implementation and execution of risk management controls
• Assist in management of audits and regulatory exams
• Manage special projects
  
  

This role involves up to 20% travel as needed

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 10 years of experience in Risk Management
• At least 10 years of People Management experience
• At least 10 years of experience in project, risk program, Cloud risk management, or process management
• At least 10 years of experience supporting, partnering, and interacting with internal and external business clients
• At least 10 years of experience consulting with senior executives or strategy building
• At least 5 years of experience working in cross functional teams
  
  

Preferred Qualifications:

• Masters Degree
• Risk management certification, Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Risk & Information Systems Control (CRISC), Certified Information Privacy Professional (CIPP) or Open FAIR Certified
• At least 13 years of experience in project or process management, or agile delivery
• At least 12 years of experience managing senior stakeholders across different business functions
• At least 12 years of experience writing communications and presentations for leadership audience
• At least 12 years of experience in strategy development within financial services or technology industries
• Excellent verbal presentation and written communication skills to confidently interact at all levels of the organization (e.g., technology/cyber organizations, enterprise business stakeholders, and executive leadership)
• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines
• Ability to set direction, manage expectations, and lead cross-functional teams
• Consulting experience with a Big 4 firm
• Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver
• Ability to set direction, delegate tasks, manage multiple stakeholder expectations, and coordinate a cross-functional team
  
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $240,300 - $274,300 for Sr. Dir, Cyber Risk & Analysis

McLean, VA: $264,300 - $301,700 for Sr. Dir, Cyber Risk & Analysis

New York, NY: $288,400 - $329,100 for Sr. Dir, Cyber Risk & Analysis

Plano, TX: $240,300 - $274,300 for Sr. Dir, Cyber Risk & Analysis

Richmond, VA: $240,300 - $274,300 for Sr. Dir, Cyber Risk & Analysis

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).