What are the responsibilities and job description for the Senior Director, Design, Travel position at Capital One?
Senior Director, Design, Travel
The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. We are currently seeking a Sr. Director, Design, Travel to lead our most prominent and fastest growing benefits vertical for both consumers and businesses. You will lead an established product design team across research, UX, UI, design strategy and design operations, accountable for both web and native mobile products.
As Sr. Director Design, Travel you will also operate as a strategic leader at the intersection of business, customer, and associate experience to uncover and define compelling forward-looking product design trends and investment areas. You’ll do it all in a collaborative environment that encourages you to build relationships, take on new responsibility, and promotes continuous learning. You’ll work on established products, nascent products, and completely new products not yet delivered to customers.
What You’ll Do :
- Set and maintain bar for product design rigor in Travel, and partner with other leaders to elevate that of Premium Design.
- Measure and communicate how experience design drives business results and help our partners imagine the possibilities.
- Provide leadership and connect dots across our horizontal teams, focusing on strategic projects, customer insights, quality, and design operations.
- Build and lead a dedicated team to identifying and executing highest leverage strategic projects across Premium.
- Lead cross-functional engagements with Experience Strategists, Researchers, Operations team members on large scale efforts.
- Devise organizational structures that optimally leverage internal expertise and market intelligence to maximize design impact.
- Craft compelling stories grounded in rigorous insights and analysis to influence senior and executive partners across the company.
- Lead designers and non-designers on cross-functional project teams to understand and apply research findings by framing problems, defining insights, and designing new methodologies and practices to serve customer needs.
- Manage internal stakeholder and partner relationships.
- Embrace and advocate an experience mindset with our teams and partners - this is as important to the work as the results.
- Manage and coach high potential associates, including actively crafting a vision for their roles and their success.
- Effectively work with partners and teams across various geographies.
- Resiliently lead teams through change.
Our ideal candidate will have the following experience and skills :
Basic Qualifications
Preferred Qualifications :
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location :
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website .
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
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Salary : $240,300 - $274,300
