Receptionist

Job description

Capital Realty Group Inc (CRG) is a national leading Affordable Housing Company specializing in affordable housing industry, ranked # 1 in 2019 by AHF.

As a vertically integrated company we maintain in-house capacity across all multifamily facets, including in house acquisitions, full development & construction team, property management, compliance, and social services.

We are guided by our core values in excellence, driven by determination to provide best in class quality affordable Housing to our many families and seniors whom we serve.

CRG is now seeking to hire an experienced Receptionist to add to our amazing team.

Position Responsibilities:

• Provide all residents, guests and visitors legendary customer service during every interaction whether in-person or via the telephone.
• Greet all residents and visitors. Provide information to those seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.
• Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner.
• Responsible for assisting residents, family members, and guests with general requests.
• Be responsive to residents’ concerns, including; responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel.
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
• Effectively handle business center requests such as photocopying, faxing, shipping of mail, etc. Process incoming mail.
• Maintain front desk area in a neat and orderly fashion. Ensure that the desk and lobby have current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
• Accurately and in a timely manner, complete all opening and closing duties.
• Perform clerical duties for property staff as directed.
• Display knowledge of the services and programs and other pertinent information regarding the property.

Ideal candidate knowledge and skills:

• Passionate about serving our elders
• Must have a high school diploma or equivalent
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Able to operate standard office equipment, including fax machine, copier, telephone, etc.
• Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care
• Able to work with seniors and patiently interact with cognitively impaired individuals
• Able to be flexible, adapt and respond to change, make decisions in stressful situations and prioritize tasks and projects
• Able to analyze, solve and respond to problems or concerns
• Must be highly motivated and able to work independently

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Receptionist: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person

Salary : $16 - $18