What are the responsibilities and job description for the Help Desk Technician (NY HELPS) #2025-203A2 position at Capital Region BOCES?
Application Deadline
March 28, 2025 (or until position is filled)
Description
The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call tracking database/system. Troubleshoots technical support requests to determine if problem is caused by hardware/software, or peripheral equipment. Incumbent answers multiple line telephone in the performance of the duties. Incumbent may perform duties out of the office at user specific locations. Supervision is not a responsibility of this class. Work is performed under the general direction of Network and Systems Technicians. Does related work as required.
LOCATION: Northeastern Regional Information Center @ Franklin-Essex-Hamilton Regions / North Country
A detailed job description and application is available in Recruitfront.
March 28, 2025 (or until position is filled)
Description
The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call tracking database/system. Troubleshoots technical support requests to determine if problem is caused by hardware/software, or peripheral equipment. Incumbent answers multiple line telephone in the performance of the duties. Incumbent may perform duties out of the office at user specific locations. Supervision is not a responsibility of this class. Work is performed under the general direction of Network and Systems Technicians. Does related work as required.
LOCATION: Northeastern Regional Information Center @ Franklin-Essex-Hamilton Regions / North Country
A detailed job description and application is available in Recruitfront.
