Network & Systems Technician-WAN Services (NY HELPS)

Capital Region BOCES provides both educational programs and educational support services, including an extensive IT division (NERIC) that serves over 150 school districts locally and statewide. We are preparing students & educators for success and we employ hundreds of individuals who support that mission. Our team ensures that educational programs are administered, and schools run efficiently and effectively so our kids receive a world-class education. They are guided by 5 commitments that support their mission and purpose- Service, Value, Excellence, Improvement and Leadership.

What You Will Do

As the Network & Systems Technician focused on WAN on NERIC’s Network Service’s team, you will be part of a team that strives to ensure that all services are delivered effectively and efficiently to our subscribing school districts. In your role, you can expect the following

• Your day will be busy supporting our subscribing school district’s Wide Area Network point to point circuits to NERIC, internet bandwidth usage and firewalls. This includes their edge, core and firewall devices.
• You’ll also work to support NERIC’s Network Data Center and core infrastructure, wireless and firewalls.
• Every interaction is a unique challenge, which includes routine support of a district’s edge, core and firewall devices.
• You will work with IT Directors, Technical Account Managers and various vendors to recommend technology plans and infrastructure refresh cycles to school districts.
• You will use your technical aptitude, training & communication techniques, and problem-solving skills to help others by providing support that keep our organization and our client school districts up and running.
  
  

Why This Is a Great Job

You will make a difference! You will be working with a close-knit team that is very collaborative. At the end of each day, you will leave your office with a sense of satisfaction that you made an impact on technology in education. Along with great job satisfaction, you will receive:

• Platinum level, co-pay-based health insurance program; Individual or Family options available and BOCES pays 76% of the premium
• Amazing professional development opportunities to stay on top of industry trends and best practices
• Extremely generous paid time off, including 14 paid holidays, four weeks of vacation and a separate bank of sick/personal time
• Membership in a public, pension-based retirement system.
  
  

What You Bring To Our Team

College Degree in Computer Science, Computer Information Systems, Management Information Systems related field with at least 1-2 year of experience supporting the installation and maintenance of computer systems and networks. High School Diploma and at least 3 years of applicable experience will be considered.

• Ability to communicate effectively via phone, email, web-conferencing and in-person
• Any experience working in school district operations ideal but not required
• Passion to help others, great customer service skills and a personal drive for continuous learning and a desire to develop your skills
  
  

Where You Can Apply

To apply, simply register in our online application system by clicking the link below.

As a public employer, we fall under the jurisdiction of Albany County Civil Service. This terrific opportunity would be a non-competitive appointment through the NY HELPS initiative under the title “Network & Systems Technician”.

VACANCY #2025-189A3 – Northeastern Regional Information Center @ 900 Watervliet Shaker Road

A detailed job description and application is available in Recruitfront.

VACANCY # 2025-190 – Northeastern Regional Information Center @ 900 Watervliet-Shaker Road

A detailed job description and application is available in Recruitfront.

Start Date

Lindsey Heslin, Recruitment & Retention Specialist at 518-862-4913 or by email at crbrecruitment@neric.org

As an Equal Opportunity Employer, we invite you to view our policy, go to our website at https://www.capitalregionboces.org/employment/