Service Lead - Electronic Security / IT Coordinator

Company Description

Capital Security Inc. is a group of security professionals who strive to meet their customer's requirements with the utmost integrity while delivering the most innovative technological solutions available on the market. Our certified network contractors and technicians are trained to provide the best possible service to our customers in a timely and efficient manner. We take pride in delivering exactly what our customers need, when they need it.

Role Description

We are seeking a dedicated and proactive full-time Support/Service Lead to join our team in Verona, WI. In this pivotal role, you will provide first line technical support and troubleshooting assistance to end-users, as well as serve as support for our field technicians. A strong understanding of PSA software, such as ConnectWise or similar platforms, is essential, along with field experience in the IT or Security Automation industry.

As our Service Lead you will encompass the coordinator responsibility, and be the driving force behind our service operations, managing ticket queues with authority and making critical decisions to ensure seamless service delivery. Your responsibilities will include scheduling, dispatching, and guaranteeing that our customers receive the highest level of support.

While prior experience in the Security or IT industries is beneficial, we value potential and a willingness to learn. If you are a quick learner with a proactive attitude, we encourage you to apply and showcase the unique skills you can contribute to our team. Join us in delivering exceptional service and support!

In return, Capital Security offer Fortune 500 level benefits and have industry leading compensation packages. We are a family friendly company that prioritize a healthy work life balance!

Qualifications

- A minimum of five years of experience in service coordination, administration, or a similar role, preferably

within the Electronic Security or Information Technology industry. Degrees in Business Administration,

Operations Management, or related fields are considered comparable.

- Exceptional communication and interpersonal skills, with a proven ability to build strong relationships with

customers and team members.

- Highly organized with robust multitasking abilities and a sharp attention to detail.

- Demonstrated track record of delivering outstanding customer service and eSective problem-solving skills.

- Proficient in Microsoft OSice Suite and our service management software (ConnectWise); familiarity with

other industry-specific software is a significant advantage.

- Proven ability to maintain composure and eSiciency in fast-paced environments while prioritizing customer

satisfaction.