Post Close Support Processor

Capital Title Insurance Agency is a highly regarded Title agency in Michigan that sets the standard for serving real estate professionals, lenders, sellers, and buyers. We are committed to performing all necessary functions in-house and in the shortest possible time.

We are currently seeking an entry-level Post-Closing Support Processor for our Traverse City Office.

Job Summary:
The Post-Closing Support Processor (PCSP) will work in-office under direction of the Branch Manager. An individual in this role will primarily provide in-office process support to our Escrow Branch Team. From time to time this individual may also be asked to assist other areas of our Escrow Branch with miscellaneous tasks.

Responsibilities:

• Receive and scan all incoming closing packages to be processed by Escrow Branch
• Assist Processors with printing and delivery of disbursements.
• Prepare and send original documents for recording
• Return mailing of physical documents
• Receive and process recording rejections and undeliverable mail
• Identify and analyze problems, providing appropriate solutions and escalation
• Respond to or redirect incoming requests for information
• Participate in miscellaneous projects when requested by management
• Participate in cross training and continuing education
• Comply with Company Best Practices and Procedures
• Support others and perform other duties, as needed, and as assigned by manager

Qualifications needed to perform this position:

• Title industry experience or equivalent business experience, a plus
• General knowledge and understanding of real estate transactions
• Knowledge of real property and land records
• Excellent data entry/typing skills
• Excellent written and verbal communication skills
• Able to maintain performance with a high standard of accuracy
• Capable of managing multiple tasks and assignments simultaneously and efficiently without direct supervision
• Detail oriented, analytical thinking and high-level of organizational skills
• Proven ability to adapt quickly and drive results
• Able to perform with high-level of integrity and ethics
• Proven ability to work under pressure and successfully manage high-volume processing

Competencies needed to be successful in this position:

• Adaptability: Flexes; Adjusts quickly to changing priorities.
• Analysis/Strategic Skills: Identifies problems and opportunities; Relates and compares data from different sources.
• Customer Service/Alignment: Provides superior customer service by anticipating the needs of the customer; Maintains, and grows the Capital Title business by responding and following up on all file inquires in a timely, professional manner; Has a strong sense of urgency by responding to requests for service and assistance and meets commitments; Makes each customer feel their needs are top priority; Solicits customer feedback to improve service.
• Decision Making/Problem Solving: Uses reason even when dealing with emotional topics; Generates sensible, realistic and/or practical solutions to problems.
• Dependability/Accountability: Follows instructions, responds to management direction; Takes responsibility for own actions; keeps commitments; Willing to work additional hours as requested by manager when necessary to reach company goals; Is consistently at work and on time.
• Initiative: Has the ability to work independently without direct supervision; Volunteers readily; Asks for and offers help when needed.
• Integrity: Puts the organization’s interests above self; ability to remain consistent in terms of what one says and one’s behavior towards others.
• Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Judgment/Decision Making: Gathers and analyzes information skillfully; Identifies and resolves problems in a timely manner; Ability to demonstrate consistent, logical, and objective problem-solving skills; Demonstrates successful risk analysis in the area of title.
• Quality/Quantity: Demonstrates accuracy and thoroughness in work and research activities; Strong attention to detail; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner by exhibiting a sense of urgency with all files and/or outstanding issues associated with the files.
• Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Able to plan a course of action for self to ensure the accomplishment of specific objectives.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Team Work: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Contributes to building a positive team spirit.

Exhibits understanding, practices, and focuses on the company values - EXCITE, Excellence, Caring, Integrity, Teamwork, and Empowerment.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Title processing: 1 year (Preferred)

Work Location: In person

Salary : $17 - $19