What are the responsibilities and job description for the Club Help Agent- In Office position at Capital Vacations?
Purpose
Provides assistance to Club Administrator along with assisting Sales Leaders with closing sales deals, while making reservations, assisting with points questions or changes and all other necessary help needed. Monitor and respond to Social Media posts.
Starting Pay is $15 per hour during training
Principal Duties and Responsibilities
- Provide phone coverage to the Club Help line.
- Assists with making reservations to help close deals
- Handles any points discrepancies for sales
- Helps close deals with prospect or owners appeasements
- Assistance with all Global Exchange needs
- Assistance with all Club and Lifestyles Plus needs
- Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
- Assist with ordering supplies for call center
- Monitor and respond to Social Media posts
- All other duties as assigned
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
- 2 years of Customer Service experience
- Proficiency with Microsoft Office applications, High proficiency in MS Office
- Previous experience as customer service, reservations, or travel agent (desired)
- A strategic mindset to problem solve and craft win/win solutions
- Experience working with Owners in a timeshare or call center atmosphere
- Knowledge in Time Share Ware is a must
Skills, Knowledge, and Abilities:
- Strong analytic, problem-solving skills to pinpoint issues and identify solutions
- Strong written and verbal communication skills
- High end customer service skills
- Travel experience
- Flexible schedule Ability to work holidays and weekends are a must
- Competent working with Microsoft Office suite, including Word, Outlook, and Excel
Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts
- Regular Hours and Weekend
Travel:
- None
#CVAMCR
Salary : $15
