What are the responsibilities and job description for the Customer Support Specialist position at Capital Vacations?
Purpose
The Customer Support Specialist is ultimately, but not exclusively, responsible for servicing legacy owners via the phone or email to provide an array of ownership change services and plays an instrumental role in delivering a positive customer experience.
Principal Duties and Responsibilities
- Assist owners with questions about their legacy ownership and provide them with their options regarding ownership changes including, but not limited to, relinquishment, transfers, name changes and data changes.
- Provide accurate information about our company and services all while maintaining a high-level of professionalism.
- Accurately record details of calls, including customer inquiry details and follow-up requirements, in company database.
- Assist with scanning, electronic filing, drafting / mailing deeds for signature, recording deeds and any other duties as assigned.
- Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require.
- Expected to be a role model for Capital Vacations Core Values and be a strong team player.
- Agents must type at least 30 words per minute.
- Agents must be able to multitask throughout their shift seamlessly.
- Must be able to work a variable shift and flexible hours and days.
General Statement - Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications and Experience :
Skills, Knowledge and Abilities :
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