What are the responsibilities and job description for the Front Desk Rental Coordinator position at Capital Vacations?
Job Summary : Join our dynamic team as a Front Desk Rental Administrator! We're on the lookout for a personable and highly organized individual to be the welcoming face of our company. As the primary point of contact, you'll greet visitors, manage rental reservations, and provide essential administrative support. If you thrive in a fast-paced environment and pride yourself on excellent communication, this role is perfect for you!Responsibilities :
- Extend a warm and professional welcome to all guests
- Efficiently handle incoming calls, directing them appropriately and ensuring messages are relayed accurately
- Maintain the tidiness and orderliness of the front desk area
- Charge credit cards and ensure each guests reservation is paid in full prior to receiving keys
- Assigning rooms with an eye for highest and best room assignments
- Enforcing rental policies like cancellation, deposits, and security deposits
- Run Night Audit at end of shift each day to ensure all charges are properly posted
- Offer general information to visitors and clients with accuracy and courtesy
- Respond promptly to inquiries, providing precise information as required
- Collaborate closely with team members in the Corporate Office to ensure seamless operationsQualifications :
- High school diploma or equivalent qualification
- Demonstrated experience in a front desk or similar role
- Outstanding verbal and written communication abilities
- Exceptional organizational skills with a knack for managing time efficiently
- Capable of handling multiple tasks concurrently
- Proficiency in Microsoft Office Suite
- Customer-centric mindset with a polished professional demeanor
- Discretion in handling confidential information is a must
- Meticulous attention to detail and accuracyPreferred Qualifications :
- Previous experience in customer service roles
- Familiarity with office equipment and standard procedures
- Knowledge of booking and scheduling software is advantageousWe're dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunity employer. We welcome applicants from all backgrounds and uphold a commitment to fair hiring practices, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.#CVAMCR Learn More
