What are the responsibilities and job description for the In House Marketing / Appointment Setter position at Capital Vacations?
Capital Vacations is the fastest growing company within our sector of the Hospitality Industry. We pride ourselves on delivering best-in-class service and providing access to over 90 internal club destinations, plus thousands more external options. Our mission is simple: to provide quality vacations to our valued members and guests.
We're looking for dynamic individuals to join our fast-paced team, driven by success and rewarded with industry-leading compensation plans.
The In-House Marketing Agent provides information and an opportunity for guests, owners or members staying on property, to receive an owner update of Capital Vacations properties and sales presentation.
Principal Duties and Responsibilities:
- Generates customer excitement regarding our product
- Invites Owners to attend an Owners Update
- Invites Non-Owners to attend a sales presentation for Capital Vacations
- Assists guests and Owners with on-site and off-site needs
- Provides guests and Owners with a smooth, friendly, efficient check-inexperience
- Understands qualifications and company policies and procedures
- Maintains up-to-date knowledge of the content of local shows, attractions, and locations
- Complete all necessary paperwork and reports accurately, completely and legibly
- Responsibly handles cash
- Maintains production at or above minimum performance standards
- Answers telephones-inbound and outbound calling
- All other duties as assigned
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
- High School Diploma/GED
- OPC or In-House experience preferred
Skills, Knowledge, and Abilities:
- Excellent customer service skills
- Must be highly motivated with a positive attitude? Must be able to use Microsoft Office and have knowledge of computer basics
- Attention to detail and organization skills
- Basic math skills
- Excellent verbal and written communication skills
- Sales knowledge
- Positive attitude and willingness to help others
- Flexible schedulenights, weekends and holidays are required
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