What are the responsibilities and job description for the Tour Receptionist/Contracts position at Capital Vacations?
Purpose:
Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.
You will also type processes all contracts and credit reports, as well as reports credit standings, submits applications for credit via Bank of America, and verifies proper equity while making certain all sales staff comply with company policies.
Job Duties:
Greet and check in guest.
Assist guests with; collecting payments/pre-authorize payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants.
Resolve customer complaints.
Run and prepare reports opening and closing.
Answer phones
Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
Provide information to guests about the area, including directions, and show information
Work with theater staff, and other vendors to reserve entertainment, food, and lodging
Prepare and distribute vouchers for shows, restaurants, and lodging, including collecting payment for those vendors
Coordinate with Sales Manager on any additional gifts to be issued for New Owners
Prepares count and profiles of tours for the entire day
Updates numbers to Sales Managers as more tours are added
Communicates with Admin Manager or Leads with unusual tours/gifts
Maintains clean lobby, stocks magazines or literature
Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours, and corrects data entry of these tours to Marketing and Sales at the completion of the day
Types up and verifies all contracts
Runs credit reports and reports the resulting information
Maintains inventory reports
Verifies and discloses results from equity reports
Compiles files
Maintains accounting for monies received
Other duties as assigned
Job Requirements
Education, Essential Training / Certifications, and Experience:
High School Diploma/GED
Prior Administrative experience
Shift:
Full-Time Schedule, Saturday through Wednesday - approximate hours 8:30 am - 3:30 pm. Days off are Thursday and Friday
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