What are the responsibilities and job description for the Customer Service Rep position at Capital Waste Services?
Do you have excellent Customer Service Rep skills and Dispatch experience? If so, then we have the job for you!
Based in Columbia, CWS is a leading provider of waste management services throughout South Carolina, Georgia, and Tennessee. We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness.
The Customer Service Rep will communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. The Customer Service Rep will handle incoming service orders, directs drivers, and resolves service issues. In addition to setting up setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations; file and maintain customer contracts and records in neat orderly fashion.
Customer Service Rep MINIMUM REQUIREMENTS:
Education: High School Diploma, GED and/or equivalent work experience
Years of Experience: One year of Customer Service Rep and Dispatch experience
Preferred: 6-12 months experience with company procedures, products and service, and experience working in a team environment
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent customer service skills
- Basic customer service skills required for inputting and retrieving data
- Strong written and verbal communication skills
- Ability to handle multiple tasks
- Ability to work effectively with others in a team environment
- Problem solving and conflict resolution
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Dispatching: 1 year (Preferred)
Ability to Relocate:
- Ridgeland, SC 29936: Relocate before starting work (Required)
Work Location: In person
